Join an established, national data center company with an entrepreneurial environment.
Current Openings
Position summary
Commitment to leading a mission critical environment that values continuous improvements. This position manages the installation and maintenance of all mechanical systems at the Denver Data Center and Operations of specialized cooling systems. Acts as an Engineering resource for the complete H5 portfolio of mission critical facilities. Plans and monitors the Building Management System and mechanical measurements. Maintains design documentation. Provides full life-cycle support to H5 Data Centers from concept design through site implementation and operations.
This position reports to the Vice President Colocation and Data Center Operations.
Essential Duties and Responsibilities
Participate in all aspects of mechanical design and engineering including development of basis of design, scope of work, implementation processes and commissioning plans
Supports maintenance of all Denver mechanical systems to ensure 100% system availability
Lead, review, and approve designs for data center upgrades which improve availability and efficiency, in addition to capacity increases and monitoring
Update and maintain as-built master records, which includes transferring project drawings over to the master files
Compare existing piping and HVAC systems against drawings and resolve discrepancies
Develop and manage processes and programs to ensure the health and efficiencies of mechanical systems within the data center
Develops or reviews maintenance procedures for all mechanical systems including detailed scripts for annual maintenance and projects
Support Operational teams in problem resolutions, Root Cause Analysis and design and process reviews
Provide immediate technical support to operation teams during critical events, on-call
Administers all aspects of the mechanical service agreements to ensure compliance
Maintains all HVAC and mechanical drawings and process documentation for the Denver facility
Manages Energy efficiency
Responsible for increasing efficiencies and maintaining reliability of all mechanical systems
Estimates time and materials needed to complete repairs and new projects.
Qualifications
Minimum 7 years in data center mechanical design, commissioning and critical system support
Experience in Data Center design, construction and commissioning including water cooled chiller plants, complex mechanical distribution systems, raised floor cooling system, automation and control systems
Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents
Understanding of data center mechanical operations procedures, topologies (N+1, 2N, N+20%, etc.), equipment, piping systems, cooling towers etc.
Ability to refine mechanical system designs for availability, quality control, constructability, and cost efficiencies
Understanding of both HVAC and mechanical equipment and system design
Effective oral and written communication skills, with top tier analytical and problem-solving abilities
Organized, detailed and successful at setting priorities and meeting deadlines and budget
Comprehensive use of AutoCAD, Visio and Office software packages
Project Manager experience is a plus
Bachelors Degree in Mechanical Engineering or equivalent experience
Job Type: Full-Time
Position summary
The Facility Manager provides site and customer oversight, maintenance support and management for the Data Center and/or campus. Maintains all mechanical, electrical, and IT systems in the facility in support of our customers. Direct Supervision of the Data Center Support Technician (DCST) team if applicable and provides coordinated direction over all data center facility repairs and change/ install/ expansion efforts. Maintains the data center campus landscape and irrigation. Reviews, approves, and processes all financials and accounts payable for the site.
This position manages and schedules the facilities Data Center Support Technicians, Building Engineers and contractors.
This position reports to the Director or VP of Operations
Essential Job Function
Maintain 100% availability in Colocation data center within critical facility
Provides supervision to the team of Data Center Support Technicians, contractors and/or Building Engineers
Manage staff providing schedules, training, preparedness, and growth
Manages operation and maintenance of all environmental and power systems to ensure 100% availability to
data center floors including building management system control and coordinating efforts with contractors
Responsible for customer support and satisfaction
Estimates time and materials needed to complete repairs and new projects
Contribute to creating, tracking and maintaining operational budget for facility
Review, code, and approve all accounts payable activity for the site
May review and approve all customer charges for the facility
Directs, oversees, supervises and inspects the work performed by outside contractors
Provides for 24x7x365 on call support to provide continuous operations
Manage all contracts, procedures and service agreements to ensure proper compliance
Responsible for managing maintenance work order and asset tracking software, including uploading new
work orders and processes as required
Ensures operating parameters, maintenance schedules, procedures, are followed and refined as necessary
Maintains all drawings, project documentation, and space planning for the site
Complies with all applicable codes, regulations, governmental agency and company directives related to
building operations, physical security and work safety
Responsible for building management system control and coordinating efforts with controls contractors
Write and track root cause of all problems and malfunctions taking corrective action and process
improvements as required
Communicate complex technical information to multiple people with various levels of technical knowledge
Responsible for increasing efficiencies and maintaining reliability of all mechanical and electrical systems
Risk analysis and creation of scopes of work related to preventative maintenance and resolution needs on
building and facility equipment
Communicate to visitors, vendors, contractors, customers, and management daily
Qualifications
Comprehensive knowledge of Electrical, Mechanical, industrial HVAC, and Plumbing systems
Strong team management, coaching, & leadership abilities
Understanding of Data Center Best Practices and ASRHAE standards
Knowledge of building system design, fire prevention and monitoring systems, electrical distribution and HVAC systems
Excellent customer service
Able to read complex building drawings and schematics
Able to evaluate importance and urgency of projects based on cost, risk, safety, etc.
High level interpersonal communication skills
Decisions made with understanding of procedures and company policies to achieve set results and deadlines
Comprehensive knowledge of Office software packages required and abilities in AutoCAD, and/ or Visio a
plus
Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry
heavy loads of 50 lbs.
Qualifications
5 years of experience in a Data Center environment
5 years experience related to commercial facility and supporting system management
Experience with building automation systems, implementation and management
High school diploma or general education degree (GED) required
Bachelor's Degree and/or professional certifications in related field(s) preferred.
Starting salary $85,000
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
H5’s Sales Director shall have the responsibility for sourcing new opportunities and managing select existing customer relationships throughout key touchpoints, such as initial qualification, contract discussions, deal execution, regular customer reviews, customer escalations and any discussions surrounding the expansion, renewal, termination and reduction of a customer agreement.
Essential Duties and Responsibilities
Responsible for sourcing new opportunities and relationships Maintain excellent relationships with existing customers and ensure accounts experience
superior customer service
Maintain the highest level of integrity with the customer. Trust and our reputation are of the
upmost importance
Regularly work with ecosystem partners to source new opportunities and assist companies
throughout the ecosystem
Negotiate agreements with existing and future customers
Attend industry events and regularly interact with customers at various levels
Grow knowledge on data center industry and IT trends
Understand the market in which you work – competitor availability, pricing and new construction
Customer Support
Single point of contact for non-technical customer requests and service
Consult with customers on a regular basis
Education and Experience
College degree
3+ years of experience dealing with customers on a regular basis
Excellent organizational and time management skills
Comprehensive understanding of the data center industry
Excellent interpersonal and communication skills (written and oral)
Must be a self-starter with an entrepreneurial attitude
The ability to work well in a team environment and independently with minimal supervision
About H5 Data Centers
H5 Data Centers is one of the leading privately-owned data center operators in the United States with more than 2 million square feet under management. The company designs and engineers flexible and scalable data center and interconnection solutions to address the business and operational requirements of its customers. H5 Data Centers currently operates data centers 20 US markets. For more information, visit www.H5DataCenters.com.
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Facility Manager provides site and customer oversight, maintenance support and management for the Data Center and/or campus. Maintains all mechanical, electrical, and IT systems in the facility in support of our customers. Direct Supervision of the Data Center Support Technician (DCST) team if applicable and provides coordinated direction over all data center facility repairs and change/ install/ expansion efforts. Maintains the data center campus landscape and irrigation. Reviews, approves, and processes all financials and accounts payable for the site.
This position manages and schedules the facilities Data Center Support Technicians, Building Engineers and contractors.
This position reports to the Director or VP of Operations
Essential Job Function
Maintain 100% availability in Colocation data center within critical facility
Provides supervision to the team of Data Center Support Technicians, contractors and/or Building Engineers
Manage staff providing schedules, training, preparedness, and growth
Manages operation and maintenance of all environmental and power systems to ensure 100% availability to
data center floors including building management system control and coordinating efforts with contractors
Responsible for customer support and satisfaction
Estimates time and materials needed to complete repairs and new projects
Contribute to creating, tracking and maintaining operational budget for facility
Review, code, and approve all accounts payable activity for the site
May review and approve all customer charges for the facility
Directs, oversees, supervises and inspects the work performed by outside contractors
Provides for 24x7x365 on call support to provide continuous operations
Manage all contracts, procedures and service agreements to ensure proper compliance
Responsible for managing maintenance work order and asset tracking software, including uploading new
work orders and processes as required
Ensures operating parameters, maintenance schedules, procedures, are followed and refined as necessary
Maintains all drawings, project documentation, and space planning for the site
Complies with all applicable codes, regulations, governmental agency and company directives related to
building operations, physical security and work safety
Responsible for building management system control and coordinating efforts with controls contractors
Write and track root cause of all problems and malfunctions taking corrective action and process
improvements as required
Communicate complex technical information to multiple people with various levels of technical knowledge
Responsible for increasing efficiencies and maintaining reliability of all mechanical and electrical systems
Risk analysis and creation of scopes of work related to preventative maintenance and resolution needs on
building and facility equipment
Communicate to visitors, vendors, contractors, customers, and management daily
Qualifications
Comprehensive knowledge of Electrical, Mechanical, industrial HVAC, and Plumbing systems
Strong team management, coaching, & leadership abilities
Understanding of Data Center Best Practices and ASRHAE standards
Knowledge of building system design, fire prevention and monitoring systems, electrical distribution and HVAC systems
Excellent customer service
High level interpersonal communication skills
Decisions made with understanding of procedures and company policies to achieve set results and deadlines
Comprehensive knowledge of Office software packages required and abilities in AutoCAD, and/ or Visio a
plus
Skills and Abilities
Able to read complex building drawings and schematics
Able to evaluate importance and urgency of projects based on cost, risk, safety, etc.
Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry
heavy loads of 50 lbs.
Education
5 years of experience in a Data Center environment
5 years experience related to commercial facility and supporting system management
Experience with building automation systems, implementation and management
High school diploma or general education degree (GED) required
Bachelor's Degree and/or professional certifications in related field(s) preferred.
Compensation range $100,000-$130,000 annually
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Video surveillance
Access control administration
Processing access requests
Refular patrols
Security policy enforcement
Incident response
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education
Minimum two (2) year college degree preferred
Experience
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT System qualifications will be required if not already certified
Skills and Abilities
Competent in the use of Windows, MAC and IOS systems
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
Compensation range per hour $16 - $17
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Video surveillance
Access control administration
Processing access requests
Refular patrols
Security policy enforcement
Incident response
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education
Minimum two (2) year college degree preferred
Experience
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT System qualifications will be required if not already certified
Skills and Abilities
Competent in the use of Windows, MAC and IOS systems
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
Compensation range per hour $22 - $26
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
Position provides maintenance support for the H5 Data Centers facilities and campus. Operates all mechanical and electrical systems in the facility. Provides assistance to outside vendors/contractors for specialized maintenance, repairs, and mechanical projects.
This position reports to the Facility Manager.
Essential Job Functions
Accountable for infrastructure systems uptime, monitoring critical systems within tolerances, frequent building inspections while providing reliable service delivery to Colocation customers.
Operation of all mechanical and electrical systems in a reliable and cost-effective manner for the complex.
Effectively learn and utilize building controls systems of chiller plants, HVAC systems, cooling towers, other water systems, and fire systems.
Provide maintenance support for all mechanical and environmental systems, make repair suggestions, while providing feedback and improvement recommendations for the procedures.
Ability to climb and work from ladders, man hoists or lifts, and the ability to lift and carry heavy loads (up to 50lbs.).
Contribute to minor repairs and light duty construction which includes physical structures, plumbing systems, wide range of HVAC equipment, and electrical distribution.
Oversees third party activities and services.
Assist in some very basic security related duties.
Qualifications
2-5 years of electrical and mechanical experience working in High Availability (Data Centers, Manufacturing, Hospital) environments.
College/Technical degree preferred but will consider applicants with equivalent work related experience.
Experience
Electric/pneumatic controls operation.
Assist in the formulation, implementation, and adherence to safety policies and procedures related to the daily operations of the facilities. Participation in safety, knowledge and skills training.
Previous military experience a plus.
CFC refrigeration license a plus
Starting hourly rate $25 - $32
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education
Minimum two (2) year college degree preferred
Experience
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT System qualifications will be required if not already certified
Skills and Abilities
Competent in the use of Windows, MAC and IOS systems
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
Compensation range per hour $15-$16
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education
Minimum two (2) year college degree preferred
Experience
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT System qualifications will be required if not already certified
Skills and Abilities
Competent in the use of Windows, MAC and IOS systems
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
Compensation range starting at $16 per hour
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Analyst is responsible for the managing to operational integrity of the H5 Data Centers portfolio of Data Centers. Additionally, they are responsible for acting as a single point of contact for all customer engagement daily, handing incoming calls, ticket processing, incident management & coordination. Secondly, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network, responding to incidents and initiating escalations. The candidate must be willing to work shifts and weekends.
Essential Job Functions
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
DCIM
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Qualifications
College education
Experience in a call center / helpdesk environment / customer support role.
Customer service experience.
IT System qualifications would be a bonus.
A comprehensive understanding of the data center best practices and standards would
be a bonus.
Skills and Abilities
Excellent interpersonal and communication skills (written and oral).
Competent in the use of Windows, MAC and IOS systems.
Willing to adapt to new ideas and concepts.
Organizational and time management skills.
Must be a self-starter, able to work in a fast paced constantly changing environment.
The ability to work well in a team environment or independently with minimal
supervision.
Compensation range per hour $20 - $23
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education
Minimum two (2) year college degree preferred
Experience
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT System qualifications will be required if not already certified
Skills and Abilities
Competent in the use of Windows, MAC and IOS systems
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
Compensation range starting at $24 per hour
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
Position provides maintenance support for the H5 Data Centers facilities and campus. Operates all mechanical and electrical systems in the facility. Provides assistance to outside vendors/contractors for specialized maintenance, repairs, and mechanical projects.
This position reports to the Facility Manager.
Essential Job Functions
Accountable for infrastructure systems uptime, monitoring critical systems within tolerances, frequent building inspections while providing reliable service delivery to Colocation customers.
Operation of all mechanical and electrical systems in a reliable and cost-effective manner for the complex.
Effectively learn and utilize building controls systems of chiller plants, HVAC systems, cooling towers, other water systems, and fire systems.
Provide maintenance support for all mechanical and environmental systems, make repair suggestions, while providing feedback and improvement recommendations for the procedures.
Ability to climb and work from ladders, man hoists or lifts, and the ability to lift and carry heavy loads (up to 50lbs.).
Contribute to minor repairs and light duty construction which includes physical structures, plumbing systems, wide range of HVAC equipment, and electrical distribution.
Oversees third party activities and services.
Assist in some very basic security related duties.
Qualifications
2-5 years of electrical and mechanical experience working in High Availability (Data Centers, Manufacturing, Hospital) environments.
College/Technical degree preferred but will consider applicants with equivalent work related experience.
Experience
Electric/pneumatic controls operation.
Assist in the formulation, implementation, and adherence to safety policies and procedures related to the daily operations of the facilities. Participation in safety, knowledge and skills training.
Previous military experience a plus.
CFC refrigeration license a plus
Compensation starting at $23 per hour
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education
Minimum two (2) year college degree preferred
Experience
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT System qualifications will be required if not already certified
Skills and Abilities
Competent in the use of Windows, MAC and IOS systems
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
Compensation range per hour $24 - $30
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
MRF Link - This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.