Join an established, national data center company with an entrepreneurial environment.
Current Openings
Position summary
The Operations/Security Supervisor helps maintain and improve the physical facility, responds to customer requests, performs basic data communications tasks, and oversees the operations/security team.
The position reports to the Data Center Facility Manager.
Essential Job Functions
Respond to customer remote hands requests. Power cycle equipment, replace memory or disk drives, etc.
Competence in building management, access control, video management and other data center application systems.
Configure and install video cameras and physical access controllers.
Help maintain cleanliness and appearance of data center.
Provide training and oversight for contract operations staff.
Relieve and back-up operations staff member while rounds are being conducted.
Interact with and assist contractors performing tasks at the data center.
Assist sales manager while touring prospective customers.
Provision customer suites for new customers (including nstall power modules, run copper and fiber cable between communications devices, terminate Cat-5e cables (RJ-45), test circuit continuity, label and document network cabling).
Second-level escalation point for all data center operations issues including afterhours support.
Fill in for Facility Manager in their absence.
Assist in annual audits.
Periodic maintenance and enhancement projects.
Refined customer service orientation.
Perform troubleshooting and fault assessment on electrical and mechanical systems.
Physically able to perform maintenance and remedial tasks on HVAC units, i.e., replace condenser fan motors in HVAC units.
Qualifications
High School diploma or GED required; College degree preferred.
Technical background, computers, Microsoft office applications, Network fundamentals. TCP/IP.
Experience in data center or customer service positions preferred.
Attention to detail.
Above average verbal and written communications skills.
Analytical and problem-solving capability.
Position summary
The Operations/Security Supervisor helps maintain and improve the physical facility, responds to customer requests, performs basic data communications tasks, and oversees the operations/security team.
The position reports to the Data Center Facility Manager.
Essential Job Functions
Respond to customer remote hands requests. Power cycle equipment, replace memory or disk drives, etc.
Competence in building management, access control, video management and other data center application systems .
Configure and install video cameras and physical access controllers.
Help maintain cleanliness and appearance of data center.
Provide training and oversight for contract operations staff.
Relieve and back-up operations staff member while rounds are being conducted.
Interact with and assist contractors performing tasks at the data center.
Assist sales manager while touring prospective customers.
Provision customer suites for new customers. Install power modules, run copper and fiber cabled between communication devices, terminate Cat-5e cables, label and document network cabling
Second-level escalation point for all data center operations issues including after hours support.
Fill in for Facility Manager in their absence.
Assist in annual audits.
Periodic maintenance and enhancement projects.
Refined customer service orientation.
Perform troubleshooting and fault assessment on electrical and mechanical systems.
Qualifications
High School diploma or GED required; College degree preferred.
Technical background, computers, Microsoft office applications, Network fundamentals. TCP/IP.
Experience in data center or customer service positions preferred.
Attention to detail.
Above average verbal and written communications skills.
Analytical and problem-solving capability.
Position summary
Position is responsible for providing H5 Data Centers with general administrative and facility support. Assists with tenant invoicing, purchasing, tracking of expenditures, and other duties for the Denver Data Center. This position backs-up the Denver Facilities Clerk with shipping and receiving responsibilities for the facility.
This position reports to the Facilities Support Manager.
Essential Duties and Responsibilities
Provides a high level of service to tenants, vendors, co-workers and guests
Responds to emails and phone calls in a timely manner
Purchasing for multiple sites
Reconciliation of credit card statements and transactions
Prepare invoices for payment and power bill reconciliation
Enters information into accounting data entry system
Responsible for some quarterly and annual reporting
Assists manager with tenant invoicing
Coordinates with outside vendors as required
Observes all company personnel, quality, and safety policies
Assist with event planning and implementation
Evaluates and makes recommendations on data center policies and procedures
Coordinates with building engineers concerning maintenance items
Works cross-functionally with team members to drive projects forward
Perform various duties as assigned
Desired Qualifications
Organized and driven Operations administrator
Familiar with use of all Microsoft Office products
Exceptional organization and planning skills
Excellent communication skills, customer service abilities
Considerable skill in problem solving and conflict resolution
The ability to maintain confidentiality regarding information and situations
Flexible and willing to work within constantly changing priorities with enthusiasm
Experience with MRI Real Estate Software a plus
Must be able to lift 50 pounds
Education and Experience
Post-secondary education preferred
Minimum 2 years’ experience in a professional office environment
Position summary
Commitment to leading a mission critical environment that values continuous improvements. This position manages the installation and maintenance of all electrical systems at the Denver Data Center and Operations of specialized power systems. Acts as an Engineering resource for the complete H5 portfolio of mission critical facilities. Plans and monitors the Building Management System and power measurements. Maintains design documentation. Provides full life-cycle support to H5 Data Centers from concept design through site implementation and operations.
This position reports to the Vice President Colocation and Data Center Operations.
Essential Duties and Responsibilities
Participate in all aspects of electrical design and engineering including development of basis of design, scope of work, implementation processes and commissioning plans
Schedules and leads maintenance of all Denver power systems to ensure 100% system availability
Lead, review, and approve designs for data center upgrades which improve availability and efficiency, in addition to capacity increases and monitoring
Develop and manage processes and programs to ensure the health and efficiencies of power systems within the data center
Develops or reviews maintenance procedures for all power systems including detailed scripts for annual maintenance and projects
Support Operational teams in problem resolutions, Root Cause Analysis and design and process reviews
Provide immediate technical support to operation teams during critical events, on-call
Administers all aspects of the electrical service agreements to ensure compliance
Maintains all mechanical and electrical drawings and process documentation for the Denver facility
Manages Energy efficiency
Knowledge/Skills Required
Minimum 7 years in data center electrical design, commissioning and critical system support.
Experience in Data Center design, construction and commissioning including high voltage substations, complex power distribution systems, Battery and back-up systems, automation and control systems
Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents
Understanding of data center electrical operations procedures, topologies (N+1, 2N, 3/ 2N, Catcher, etc.), equipment, switchgear and transformers, UPS, generators, etc.
Ability to refine electrical system designs for availability, quality control, constructability, and cost efficiencies
Understanding of both mechanical and electrical equipment and system design
Effective oral and written communication skills, with top tier analytical and problem-solving abilities
Organized, detailed and successful at setting priorities and meeting deadlines and budget
Comprehensive use of AutoCAD, Visio and Office software packages
Project Manager experience is a plus
Bachelor’s Degree in Electrical Engineering or equivalent experience
Position summary
H5 Data Centers is one of the leading privately-owned data center operators in the United States – managing over two million square feet of space in data centers across 13 markets.
The Building Engineer is responsible for the repair and maintenance of infrastructure and equipment within our Quincy WA site, acting as the contact for emergencies that affect data center operations. Additionally, the Building Engineer will assess and consider daily 1) the safety of our employees, 2) the security of our assets and 3) the service to our members. This position will coordinate outside contractors or vendors for various services.
Essential Duties and Responsibilities
Acts as the primary shift contact for any building issues (environment, spills, damage, emergencies, and repairs)
Acts as the primary shift security person on shift while on nights
Monitors contractor performance and works closely with outside vendors and contractors to ensure work is completed according to specifications
May act as the project coordinator for all size projects including large scale repair and new facility construction projects
Assists with maintaining building security and immediately responds to building emergencies on a 24-hour basis
Operates the primary cooling and electrical systems supporting the data center
Makes minor plumbing, lighting repairs, as necessary
Performs assigned preventive and corrective maintenance throughout the facility
Performs basic electrical work and determines when an electrician is required
Assists with shipping and receiving as needed
Transports goods or equipment as assigned
Performs other maintenance duties as assigned by the Facilities Manager
Assists IT team as needed for server installs and removals
Qualifications
Willing to work scheduled shifts in a 24x7 environment. Shifts can consist of standard business hours and non-business hours
1-3 years technical/mechanical experience in a production facility
Ability to read electrical one-line drawings
Experience with electrical systems, including tracing electrical circuits, loads and sources
Experience with mechanical systems operated by industrial controls preferred
Meet physical requirements, including walking long-distances within the facility, working from ladders, and lifting 50lb loads
Job Type: Full-Time
Position summary
Commitment to leading a mission critical environment that values continuous improvements. This position manages the installation and maintenance of all mechanical systems at the Denver Data Center and Operations of specialized cooling systems. Acts as an Engineering resource for the complete H5 portfolio of mission critical facilities. Plans and monitors the Building Management System and mechanical measurements. Maintains design documentation. Provides full life-cycle support to H5 Data Centers from concept design through site implementation and operations.
This position reports to the Vice President Colocation and Data Center Operations.
Essential Duties and Responsibilities
Participate in all aspects of mechanical design and engineering including development of basis of design, scope of work, implementation processes and commissioning plans
Supports maintenance of all Denver mechanical systems to ensure 100% system availability
Lead, review, and approve designs for data center upgrades which improve availability and efficiency, in addition to capacity increases and monitoring
Update and maintain as-built master records, which includes transferring project drawings over to the master files
Compare existing piping and HVAC systems against drawings and resolve discrepancies
Develop and manage processes and programs to ensure the health and efficiencies of mechanical systems within the data center
Develops or reviews maintenance procedures for all mechanical systems including detailed scripts for annual maintenance and projects
Support Operational teams in problem resolutions, Root Cause Analysis and design and process reviews
Provide immediate technical support to operation teams during critical events, on-call
Administers all aspects of the mechanical service agreements to ensure compliance
Maintains all HVAC and mechanical drawings and process documentation for the Denver facility
Manages Energy efficiency
Responsible for increasing efficiencies and maintaining reliability of all mechanical systems
Estimates time and materials needed to complete repairs and new projects.
Qualifications
Minimum 7 years in data center mechanical design, commissioning and critical system support
Experience in Data Center design, construction and commissioning including water cooled chiller plants, complex mechanical distribution systems, raised floor cooling system, automation and control systems
Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents
Understanding of data center mechanical operations procedures, topologies (N+1, 2N, N+20%, etc.), equipment, piping systems, cooling towers etc.
Ability to refine mechanical system designs for availability, quality control, constructability, and cost efficiencies
Understanding of both HVAC and mechanical equipment and system design
Effective oral and written communication skills, with top tier analytical and problem-solving abilities
Organized, detailed and successful at setting priorities and meeting deadlines and budget
Comprehensive use of AutoCAD, Visio and Office software packages
Project Manager experience is a plus
Bachelor’s Degree in Mechanical Engineering or equivalent experience
Job Type: Full-Time
Position summary
A core member of our Data Center support team providing primary Operations in customer data centers. The Data Center Support Technician (DCST) is responsible for supporting customers, provides routine maintenance oversight and monitoring of Data Center Infrastructure. This position will help provide installations and respond to Customer and Data Center Infrastructure alarms. The role will deliver high level Customer Satisfaction along with timely and accurate Support Ticket completion. The DCST will ensure work will be properly scheduled, in keeping with prescribed periodicities and schedules. Contractor work will be accomplished under direct supervision by the DCST or supporting staff. The DCST will ensure all work performed strictly adheres to H5 policies, guidelines, and standards.
This position reports to the Facility Manager.
Essential Duties and Responsibilities
Provide 1st & 2nd level support to assist in the diagnosis and resolution of customer incidents
Develops, enhances and maintains documentation for use in problem analysis and resolution (Includes RCAs and follow-up)
Register customers into the site Security Access Control System. Can also sign-in vendors and visitors to provide access and escort to the facility and data hall
Perform Remote Hands services for customers including; hardware installation, power strips, rails, cable management and customer equipment troubleshooting/reboots
Support Service Order installation and cross-connect troubleshooting
Perform installation, termination, testing and labeling of cross connects and provide remote hands services
Performs Security and facility walkthroughs/ rounds
Perform Installation of cage, cabinets, cabling and fiber tray
Available during unscheduled days or shift times for emergency coverage
Participate in Infrastructure MOP’s and proper execution
Properly receive and log items in and out of Shipping & Receiving
Responsibilities and duties may change, expand, etc. flexibility and the ability to adapt is a must
Qualifications
Some college preferred
2+ years hands on Telecommunications or Data Center experience
Operational experience with security systems, BMS, monitoring and performance
Proficient with cross connect circuit troubleshooting, media and test equipment
Fundamental understanding of data center best practices and cabling standards
Timely Data Center infrastructure equipment alarm acknowledgement and response
Excellent written and spoken interpersonal communication skills
Generate, update, and resolve support tickets with direction from senior staff as needed
Ability to work independently, adjust priorities and handle multiple projects
Exhibit quality workmanship for all tasks and maintain Data Center space cleanliness
Basic understanding of data center electrical power generation and distribution, mechanical support equipment such as HVAC, uninterruptible power supply (UPS), fire detection and suppression, building management and security systems
Knowledgeable and capable with Security Access Control System and NOC monitoring applications
Proficient in MS Office, Email and Monitoring System reporting tools
The employee may be required to occasionally lift and/or move up to 50 lbs.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Management duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Position summary
Position provides maintenance support for the H5 Data Centers facilities and campus. Operates all mechanical and electrical systems in the facility. Provides assistance to outside vendors/contractors for specialized maintenance, repairs, and mechanical projects.
This position reports to the Facility Manager.
Essential Duties and Responsibilities
Receives direction from the Building Engineer Lead and Facility Manager
Accountable for infrastructure systems uptime, monitoring critical systems within tolerances, frequent building inspections while providing reliable service delivery to Colocation customers
Operation of all mechanical and electrical systems in a reliable and cost-effective manner for the complex
Effectively learn and utilize building controls systems of chiller plants, HVAC systems, cooling towers, other water systems, and fire systems
Provide maintenance support for all mechanical and environmental systems, make repair suggestions, while providing feedback and improvement recommendations for the procedures
Ability to climb and work from ladders, man hoists or lifts, and the ability to lift and carry heavy loads (up to 50lbs.)
Contribute to minor repairs and light duty construction which includes physical structures, plumbing systems, wide range of HVAC equipment, and electrical distribution
Must maintain monitoring and appropriate record keeping of facility and actions to comply with industry certifications
Oversees third party activities and services
Assist in some very basic security related duties
Qualifications
2-5 years of electrical and mechanical experience working in High Availability (Data Centers, Manufacturing, Hospital) environments
Requires understanding and principal working knowledge of parallel redundant UPS systems, standby diesel generators, large chilled water systems, automated controls troubleshooting and setup
Electric/pneumatic controls operation
Assist in the formulation, implementation, and adherence to safety policies and procedures related to the daily operations of the facilities. Participation in safety, knowledge and skills training
Outstanding customer service skills required
Good communication skills in dealing with employees and vendors
Reading and understanding blue prints, schematics, control ladder drawings and flow charts
Setup and using test equipment, including volt ohm meters, balancing and alignment equipment, refrigerant leak detection, refrigerant reclaim units
College/Technical degree preferred, but will consider applicants with equivalent work related experience
Previous military experience a plus
CFC refrigeration license a plus
Position summary
The Data Center Support Analyst is responsible for the managing to operational integrity of the H5 Data Centers portfolio of Data Centers. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handing incoming calls, ticket processing, incident management & coordination. Secondly, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network, responding to incidents and initiating escalations. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
Primary focal point for Incident management & escalations
Facility Monitoring
Monitor the health of building critical systems via BMS
Power
Cooling
Fire Systems
DCIM
Monitor the health of access control, camera surveillance
Monitor the health of critical IT systems
Network
Servers
Escalate to senior management & SME’s
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restorations with on-site personnel
Education and Experience
College educated
Experience in a call center / helpdesk environment / customer support role
Excellent interpersonal and communication skills (written and oral)
Competent in the use of Windows, MAC and IOS systems
Willing to adapt to new ideas and concepts
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications would be a bonus
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Video Surveillance
Access Control administration
Processing access requests
Regular patrols
Security policy enforcement
Incident Response
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
Provide escort duties for H5 Telco’s & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education and Experience
College educated (2+ years)
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Video Surveillance
Access Control administration
Processing access requests
Regular patrols
Security policy enforcement
Incident Response
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
Provide escort duties for H5 Telco’s & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education and Experience
College educated (2+ years)
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
Position summary
The Data Center Support Technician Team Lead is responsible for the managing of operational integrity of the H5 Data Centers facility. They oversee the physical security operations for the H5 facility, ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. They will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network.
The Data Center Support Technician Lead is responsible for managing and supporting the Data Center Support Technician team, including scheduling, writing, or updating H5 processes and SOPs, and acting as a point of escalation for customer issues. Expertise in the below essential duties is expected.
The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Lead shift responsibilities and team direction
Video Surveillance
Access Control administration
Processing access requests
Regular patrols
Security policy enforcement
Incident Response
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
Provide escort duties for H5 Telco’s & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
May be required to be on-call (24X7) in some instances
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance, fence
Monitor the health of critical IT systems such as servers, networks and other hardware
Perform Incident coordination in the event of a significant incidents
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out customer advisories
Coordinate restoration with on-site personnel
Education and Experience
College education (4+ years) with a bachelor's degree in computer science or information technology preferred
Two years of data center experience
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.