Join an established, national data center company with an entrepreneurial environment.
Current Openings
Position summary
Position is responsible for providing H5 Data Centers with general administrative and facility support. Assists with tenant invoicing, purchasing, tracking of expenditures, and other duties for the Denver Data Center. This position backs-up the Denver Facilities Clerk with shipping and receiving responsibilities for the facility.
This position reports to the Facilities Support Manager.
Essential Duties and Responsibilities
Provides a high level of service to tenants, vendors, co-workers and guests
Responds to emails and phone calls in a timely manner
Purchasing for multiple sites
Reconciliation of credit card statements and transactions
Prepare invoices for payment and power bill reconciliation
Enters information into accounting data entry system
Responsible for some quarterly and annual reporting
Assists manager with tenant invoicing
Coordinates with outside vendors as required
Observes all company personnel, quality, and safety policies
Assist with event planning and implementation
Evaluates and makes recommendations on data center policies and procedures
Coordinates with building engineers concerning maintenance items
Works cross-functionally with team members to drive projects forward
Perform various duties as assigned
Desired Qualifications
Organized and driven Operations administrator
Familiar with use of all Microsoft Office products
Exceptional organization and planning skills
Excellent communication skills, customer service abilities
Considerable skill in problem solving and conflict resolution
The ability to maintain confidentiality regarding information and situations
Flexible and willing to work within constantly changing priorities with enthusiasm
Experience with MRI Real Estate Software a plus
Must be able to lift 50 pounds
Education and Experience
Post-secondary education preferred
Minimum 2 years experience in a professional office environment
Starting hourly rate: $20
H5 Data Centers, LLC provides many benefit options to meet our team and their families financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
H5 Data Centers is one of the leading privately-owned data center operators in the United States managing over two million square feet of space in data centers across 13 markets.
The Building Engineer is responsible for the repair and maintenance of infrastructure and equipment within our Quincy WA site, acting as the contact for emergencies that affect data center operations. Additionally, the Building Engineer will assess and consider daily 1) the safety of our employees, 2) the security of our assets and 3) the service to our members. This position will coordinate outside contractors or vendors for various services.
Essential Duties and Responsibilities
Acts as the primary shift contact for any building issues (environment, spills, damage, emergencies, and repairs)
Acts as the primary shift security person on shift while on nights
Monitors contractor performance and works closely with outside vendors and contractors to ensure work is completed according to specifications
May act as the project coordinator for all size projects including large scale repair and new facility construction projects
Assists with maintaining building security and immediately responds to building emergencies on a 24-hour basis
Operates the primary cooling and electrical systems supporting the data center
Makes minor plumbing, lighting repairs, as necessary
Performs assigned preventive and corrective maintenance throughout the facility
Performs basic electrical work and determines when an electrician is required
Assists with shipping and receiving as needed
Transports goods or equipment as assigned
Performs other maintenance duties as assigned by the Facilities Manager
Assists IT team as needed for server installs and removals
Qualifications
Willing to work scheduled shifts in a 24x7 environment. Shifts can consist of standard business hours and non-business hours
1-3 years technical/mechanical experience in a production facility
Ability to read electrical one-line drawings
Experience with electrical systems, including tracing electrical circuits, loads and sources
Experience with mechanical systems operated by industrial controls preferred
Meet physical requirements, including walking long-distances within the facility, working from ladders, and lifting 50lb loads
Compensation range: $21 to $24 per hour
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
H5 Data Centers, LLC provides many benefit options to meet our team and their families financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include: Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
Commitment to leading a mission critical environment that values continuous improvements. This position manages the installation and maintenance of all mechanical systems at the Denver Data Center and Operations of specialized cooling systems. Acts as an Engineering resource for the complete H5 portfolio of mission critical facilities. Plans and monitors the Building Management System and mechanical measurements. Maintains design documentation. Provides full life-cycle support to H5 Data Centers from concept design through site implementation and operations.
This position reports to the Vice President Colocation and Data Center Operations.
Essential Duties and Responsibilities
Participate in all aspects of mechanical design and engineering including development of basis of design, scope of work, implementation processes and commissioning plans
Supports maintenance of all Denver mechanical systems to ensure 100% system availability
Lead, review, and approve designs for data center upgrades which improve availability and efficiency, in addition to capacity increases and monitoring
Update and maintain as-built master records, which includes transferring project drawings over to the master files
Compare existing piping and HVAC systems against drawings and resolve discrepancies
Develop and manage processes and programs to ensure the health and efficiencies of mechanical systems within the data center
Develops or reviews maintenance procedures for all mechanical systems including detailed scripts for annual maintenance and projects
Support Operational teams in problem resolutions, Root Cause Analysis and design and process reviews
Provide immediate technical support to operation teams during critical events, on-call
Administers all aspects of the mechanical service agreements to ensure compliance
Maintains all HVAC and mechanical drawings and process documentation for the Denver facility
Manages Energy efficiency
Responsible for increasing efficiencies and maintaining reliability of all mechanical systems
Estimates time and materials needed to complete repairs and new projects.
Qualifications
Minimum 7 years in data center mechanical design, commissioning and critical system support
Experience in Data Center design, construction and commissioning including water cooled chiller plants, complex mechanical distribution systems, raised floor cooling system, automation and control systems
Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents
Understanding of data center mechanical operations procedures, topologies (N+1, 2N, N+20%, etc.), equipment, piping systems, cooling towers etc.
Ability to refine mechanical system designs for availability, quality control, constructability, and cost efficiencies
Understanding of both HVAC and mechanical equipment and system design
Effective oral and written communication skills, with top tier analytical and problem-solving abilities
Organized, detailed and successful at setting priorities and meeting deadlines and budget
Comprehensive use of AutoCAD, Visio and Office software packages
Project Manager experience is a plus
Bachelors Degree in Mechanical Engineering or equivalent experience
Job Type: Full-Time
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education and Experience
College educated (2+ years)
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
Statirng hourly rate $16
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Video Surveillance
Access Control administration
Processing access requests
Regular patrols
Security policy enforcement
Incident Response
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLAs & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education and Experience
College educated (2+ years)
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
Starting hourly rate $16
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
The Senior Network Engineer's role is to design and support the national operation of the production (Customer facing) and corporate network infrastructure for all the H5 facilities. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software (IOS), and communication links while assuring maximum network availability. Test and evaluate network systems to eliminate problems and improve reliability.
The successful candidate will also provide third-level support and diagnose and resolve complex network problems. This position also entails consulting with customers on projects and translating requirements into a project plan and managing the project through completion.
Essential Duties and Responsibilities
Analyze customer requirements and create Technical Approach documents detailing hardware requirements and configurations with various solutions.
The candidate will serve as second-level support escalation and escalate to the Senior team; to assist in the diagnosis and resolution of customer outages and chronic customer problems.
Comprehensive understanding of TCI/IP routing protocols (BGP, EIGRP, RIP)
Proven implementation and understanding of current WAN topologies (Point to Point, full mesh, dual home, etc.)
Proficient with Telecom and Technologic solutions (data and voice, Virtualization, Edge computing, Optical Transport)
Liaise with vendors (Verizon, AT&T, Time Warner, Cisco, etc.) on new technologies, recommending new, cost-effective solutions and technologies to improve reliability and service.
Develops documentation for new installations that will be used to support the colocation environment and network.
Develops, enhances, and maintains network design layouts that are reviewed for problem analysis and resolution.
Knowledge of Network security technologies and solutions, ensuring network security and integrity. (Checkpoint etc.)
Responsible for developing daily/monthly/quarterly reports for senior management and customer review on the performance of network services.
Responsible for the support of all corporate LAN technologies, VoIP, wireless.
Customer Support
Analyze, diagnose, and resolve complex network problems as part of third-level support. Documents the findings. On-call 24x7x365.
Consults with Colocation customers regularly, gathering project requirements and developing cost-effective solutions.
Create Root Cause analysis reports on major incidents affecting customer service.
Support internal corporate user community with voice and LAN technologies.
Education and Experience
College educated (4+ years) in computer/network-related field.
Possesses and maintains current knowledge and understanding of Network Protocols, technologies, and applications. (TCP/IP, VPN, SSL BGP, EIGRP, ISIS, OSPF, etc.)
Excellent knowledge of logical data flows for physical Networks and Logical hosts. This will assist in designing, diagnosing issues, and problem-solving.
Experience in deploying and supporting wireless technologies.
Strong understanding of Telco transport terminology and concepts required (MPLS, Frame, OC-x, DWDM, etc.)
Working knowledge of security products. (Firewalls, IPS, Virus software)
Organizational and time management skills.
Experience in deploying and supporting wireless technologies.
Fundamental understanding of Telco transport terminology and concepts required (MPLS, Frame, OC-x, DWDM, SONET, etc.)
Working knowledge of security products. (firewalls, IPS, Virus software)
Excellent interpersonal and communication skills (written and oral)
Must be a self-starter and work in a fast-paced, constantly changing environment
.
Supervised and managed day-to-day functions of the court systems enterprise networks.
Managed core network operations, and routing protocols, including, BGP, IS-IS, OSPF, and EIGRP.
Analyze statistics, providing systems reports, utilization using SolarWinds.
The ability to work well in a team or independently with minimal supervision.
A minimum of seven years of planning and supporting a sizeable Multivendor network is essential.
CCNP or CCIE preferred
Multiple vendor certificates JNCDA is a plus
Starting salary $130,000
H5 Data Centers, LLC provides many benefit options to meet our team and their families financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Facility Manager provides site and customer oversight, maintenance support and management for the Data Center and/or campus. Maintains all mechanical, electrical, and IT systems in the facility in support of our customers. Direct Supervision of the Data Center Support Technician (DCST) team if applicable and provides coordinated direction over all data center facility repairs and change/ install/ expansion efforts. Maintains the data center campus landscape and irrigation. Reviews, approves, and processes all financials and accounts payable for the site.
This position manages and schedules the facilities Data Center Support Technicians, Building Engineers and contractors.
This position reports to the Director or VP of Operations
Essential Job Function
Maintain 100% availability in Colocation data center within critical facility
Provides supervision to the team of Data Center Support Technicians, contractors and/or Building Engineers
Manage staff providing schedules, training, preparedness, and growth
Manages operation and maintenance of all environmental and power systems to ensure 100% availability to
data center floors including building management system control and coordinating efforts with contractors
Responsible for customer support and satisfaction
Estimates time and materials needed to complete repairs and new projects
Contribute to creating, tracking and maintaining operational budget for facility
Review, code, and approve all accounts payable activity for the site
May review and approve all customer charges for the facility
Directs, oversees, supervises and inspects the work performed by outside contractors
Provides for 24x7x365 on call support to provide continuous operations
Manage all contracts, procedures and service agreements to ensure proper compliance
Responsible for managing maintenance work order and asset tracking software, including uploading new
work orders and processes as required
Ensures operating parameters, maintenance schedules, procedures, are followed and refined as necessary
Maintains all drawings, project documentation, and space planning for the site
Complies with all applicable codes, regulations, governmental agency and company directives related to
building operations, physical security and work safety
Responsible for building management system control and coordinating efforts with controls contractors
Write and track root cause of all problems and malfunctions taking corrective action and process
improvements as required
Communicate complex technical information to multiple people with various levels of technical knowledge
Responsible for increasing efficiencies and maintaining reliability of all mechanical and electrical systems
Risk analysis and creation of scopes of work related to preventative maintenance and resolution needs on
building and facility equipment
Communicate to visitors, vendors, contractors, customers, and management daily
Qualifications
Comprehensive knowledge of Electrical, Mechanical, industrial HVAC, and Plumbing systems
Strong team management, coaching, & leadership abilities
Understanding of Data Center Best Practices and ASRHAE standards
Knowledge of building system design, fire prevention and monitoring systems, electrical distribution and HVAC systems
Excellent customer service
Able to read complex building drawings and schematics
Able to evaluate importance and urgency of projects based on cost, risk, safety, etc.
High level interpersonal communication skills
Decisions made with understanding of procedures and company policies to achieve set results and deadlines
Comprehensive knowledge of Office software packages required and abilities in AutoCAD, and/ or Visio a
plus
Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry
heavy loads of 50 lbs.
Qualifications
5 years of experience in a Data Center environment
5 years experience related to commercial facility and supporting system management
Experience with building automation systems, implementation and management
High school diploma or general education degree (GED) required
Bachelor's Degree and/or professional certifications in related field(s) preferred.
Starting salary $85,000
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
Position provides maintenance support for the H5 Data Centers facilities and campus. Operates all mechanical and electrical systems in the facility. Provides assistance to outside vendors/contractors for specialized maintenance, repairs, and mechanical projects. This position reports to the Facility Manager.
Essential Job Function
Receives direction from the Building Engineer Lead and Facility Manager.
Accountable for infrastructure systems uptime, monitoring critical systems within tolerances, frequent
building inspections while providing reliable service delivery to Colocation customers.
Operation of all mechanical and electrical systems in a reliable and cost-effective manner for the complex.
Effectively learn and utilize building controls systems of chiller plants, HVAC systems, cooling towers,
other water systems, and fire systems.
Provide maintenance support for all mechanical and environmental systems, make repair suggestions, while providing feedback and improvement recommendations for the procedures.
Ability to climb and work from ladders, man hoists or lifts, and the ability to lift and carry heavy loads (up to 50lbs.)
Contribute to minor repairs and light duty construction which includes physical structures, plumbing
systems, wide range of HVAC equipment, and electrical distribution.
Must maintain monitoring and appropriate record keeping of facility and actions to comply with industry certifications.
Oversees third party activities and services.
Assist in some very basic security related duties.
Knowledge/Skills Required
2-5 years of electrical and mechanical experience working in High Availability (Data Centers, Manufacturing, Hospital) environments.
Requires understanding and principal working knowledge of parallel redundant UPS systems, standby diesel generators, large chilled water systems, automated controls troubleshooting and setup.
Electric/pneumatic controls operation.
Assist in the formulation, implementation, and adherence to safety policies and procedures related to the daily operations of the facilities. Participation in safety, knowledge and skills training.
Outstanding customer service skills required.
Good communication skills in dealing with employees and vendors.
Reading and understanding blue prints, schematics, control ladder drawings and flow charts.
Setup and using test equipment, including volt ohm meters, balancing and alignment equipment, refrigerant leak detection, refrigerant reclaim units.
College/Technical degree preferred, but will consider applicants with equivalent work related experience.
Previous military experience a plus.
CFC refrigeration license a plus.
Starting hourly rate $28
H5 Data Centers, LLC provides many benefit options to meet our team and their families financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Video Surveillance
Access Control administration
Processing access requests
Regular Patrols
Security policy enforcement
Incident Response
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
Provide escort duties for H5 Telco’s & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education and Experience
College educated (2+ years)
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
Statirng hourly rate $15
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
Position provides maintenance support and management for the Data Center and campus. Maintains all mechanical, structural and directly supports safety and critical operations in the facility. Direct Supervision of the Building Engineering team and provides coordinated direction over all data center facility repairs and change/ install/ expansion efforts. This role is also responsible for diesel and water storage systems. Maintains the data center campus landscape and irrigation. This position manages and schedules the facilities Building Engineers and contractors. This position reports to the Director of Operations.
Essential Duties and Responsibilities
Maintain 100% availability in Colocation data center critical facility
Provides supervision to the team of Building Engineers
Indirect management for Data Center Support Technicians & physical security
Manage staff providing schedules, training, preparedness and growth
Manages operation and maintenance of all environmental and power systems to ensure 100% availability to raised floors including building management system control and coordinating efforts with contractors
Responsible for customer support and satisfaction
Estimates time and materials needed to complete repairs and new projects
Plan, procure, and manage installation of all systems to support computer hardware initiatives
Contribute to creating, tracking and maintaining operational budget for facility
Directs, oversees, supervises and inspects the work performed by outside contractors
Provides for 24x7x365 on call support to provide continuous operations
Manage all contracts, procedures and service agreements to ensure proper compliance
Responsible for managing maintenance work order and asset tracking software, including uploading new work orders and processes as required
Ensures operating parameters and maintenance processes, procedures, and frequencies are adhered to, updated, and developed as necessary
Maintains all drawings, project documentation, and space planning for the site
Complies with all applicable codes, regulations, governmental agency and company directives related to building operations and work safety
Responsible for building management system control and coordinating efforts with controls contractors
Write and track root cause of all problems and malfunctions taking corrective action and process improvements as required
Communicate complex technical information to multiple people with various levels of technical knowledge
Responsible for increasing efficiencies and maintaining reliability of all mechanical and electrical systems
Risk analysis and creation of scopes of work related to preventative maintenance and resolution needs on building and facility equipment
Communicate to visitors, vendors, contractors, customers, and management daily
Knowledge and Skills Required
Comprehensive knowledge of Electrical, Mechanical, industrial HVAC, and Plumbing systems
Strong team management, coaching, & leadership abilities 5 years of experience in a Data Center environment, and 5 years experience related to building management
5 years experience with building automation systems, EATON Foreseer or Vigilent controls experience a plus
Excellent customer service
Able to read complex building drawings and schematics
Able to evaluate importance and urgency of projects based on cost, risk, safety, etc.
High level interpersonal communication skills
Decisions made with understanding of procedures and company policies to achieve set results and deadlines
Comprehensive knowledge of Office software packages required and abilities in AutoCAD, and/ or Visio a plus
Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs.
High school diploma or general education degree (GED)
Compensation range: $100,000 - $120,000
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education and Experience
College educated (2+ years)
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
Starting hourly rate $22
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
The Data Center Support Analyst is responsible for the managing to operational integrity of the H5 Data Centers portfolio of Data Centers. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handing incoming calls, ticket processing, incident management & coordination. Secondly, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network, responding to incidents and initiating escalations. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education and Experience
College educated
Experience in a call center / helpdesk environment / customer support role.
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
Statirng hourly rate $20
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
Position provides maintenance support for the H5 Data Centers facilities and campus. Operates all mechanical and electrical systems in the facility. Provides assistance to outside vendors/contractors for specialized maintenance, repairs, and mechanical projects. This position reports to the Facility Manager.
Essential Job Function
Receives direction from the Building Engineer Lead and Facility Manager.
Accountable for infrastructure systems uptime, monitoring critical systems within tolerances, frequent
building inspections while providing reliable service delivery to Colocation customers.
Operation of all mechanical and electrical systems in a reliable and cost-effective manner for the complex.
Effectively learn and utilize building controls systems of chiller plants, HVAC systems, cooling towers,
other water systems, and fire systems.
Provide maintenance support for all mechanical and environmental systems, make repair suggestions, while providing feedback and improvement recommendations for the procedures.
Ability to climb and work from ladders, man hoists or lifts, and the ability to lift and carry heavy loads (up to 50lbs.)
Contribute to minor repairs and light duty construction which includes physical structures, plumbing
systems, wide range of HVAC equipment, and electrical distribution.
Must maintain monitoring and appropriate record keeping of facility and actions to comply with industry certifications.
Oversees third party activities and services.
Assist in some very basic security related duties.
Knowledge/Skills Required
2-5 years of electrical and mechanical experience working in High Availability (Data Centers, Manufacturing, Hospital) environments.
Requires understanding and principal working knowledge of parallel redundant UPS systems, standby diesel generators, large chilled water systems, automated controls troubleshooting and setup.
Electric/pneumatic controls operation.
Assist in the formulation, implementation, and adherence to safety policies and procedures related to the daily operations of the facilities. Participation in safety, knowledge and skills training.
Outstanding customer service skills required.
Good communication skills in dealing with employees and vendors.
Reading and understanding blue prints, schematics, control ladder drawings and flow charts.
Setup and using test equipment, including volt ohm meters, balancing and alignment equipment, refrigerant leak detection, refrigerant reclaim units.
College/Technical degree preferred, but will consider applicants with equivalent work related experience.
Previous military experience a plus.
CFC refrigeration license a plus.
Compensation range per hour $24-$35
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The National Junior Network Engineer's role is to design and support the national operation of the production (Customer facing) and corporate network infrastructure for all the H5 facilities. This includes installing, configuring, maintaining, and optimizing all network hardware, software (IOS), and communication links while assuring maximum network availability. Test and evaluate network systems to eliminate problems and improve reliability.
The successful candidate will also provide second-level support and diagnose and resolve complex network problems. This position also entails consulting with customers on projects, translating requirements into a project plan, and managing the project through completion.
Essential Duties and Responsibilities
Analyze customer requirements and create Technical Approach documents detailing hardware requirements and configurations with various solutions.
The candidate will serve as second-level support escalation and escalate to the Senior team; to assist in the diagnosis and resolution of customer outages and chronic customer problems.
Comprehensive understanding of TCI/IP routing protocols (BGP, EIGRP, RIP)
Proven implementation and understanding of current WAN topologies (Point to Point, full mesh, dual home, etc.)
Proficient with Telecom and Technologic solutions (data and voice, Virtualization, Edge computing, Optical Transport)
Liaise with vendors (Verizon, AT&T, Time Warner, Cisco, etc.) on new technologies, recommending new, cost-effective solutions and technologies to improve reliability and service.
Develops documentation for new installations that will be used to support the colocation environment and network.
Develops, enhances, and maintains network design layouts that are reviewed for problem analysis and resolution.
Knowledge of Network security technologies and solutions, ensuring network security and integrity. (Checkpoint etc.)
Responsible for developing daily/monthly/quarterly reports for senior management and customer review on the performance of network services.
Responsible for the support of all corporate LAN technologies, VoIP, wireless.
They will be supporting multi-vendor platforms (Cisco, Juniper, etc.), configuring routers, firewalls, and switches, and troubleshooting networks.
Customer Support
Analyze, diagnose, and resolve complex network problems as part of third-level support. Documents the findings. On-call 24x7x365.
Consults with Colocation customers regularly, gathering project requirements and developing cost-effective solutions.
Create Root Cause analysis reports on major incidents affecting customer service.
Support internal corporate user community with voice and LAN technologies.
Education and Experience
College educated (4+ years) in computer/network-related field.
Possesses and maintains current knowledge and understanding of Network Protocols, technologies, and applications. (TCP/IP, VPN, SSL BGP, EIGRP, ISIS, OSPF, etc.)
Excellent knowledge of logical data flows for physical Networks and Logical hosts. This will assist in designing, diagnosing issues, and problem-solving.
Experience in deploying and supporting wireless technologies.
Strong understanding of Telco transport terminology and concepts required (MPLS, Frame, OC-x, DWDM, etc.)
Working knowledge of security products. (Firewalls, IPS, Virus software)
Organizational and time management skills.
Experience in deploying and supporting wireless technologies.
Fundamental understanding of Telco transport terminology and concepts required (MPLS, Frame, OC-x, DWDM, SONET, etc.)
Working knowledge of security products. (firewalls, IPS, Virus software)
Excellent interpersonal and communication skills (written and oral)
Must be a self-starter and work in a fast-paced, constantly changing environment
.
Supervised and managed day-to-day functions of the court systems enterprise networks.
Managed core network operations, and routing protocols, including, BGP, IS-IS, OSPF, and EIGRP.
The ability to work well in a team or independently with minimal supervision.
Working Knowledge of PC Hardware, Server, and software technologies. – a plus
Desired Qualifications
CompTIA Network + required (or available to get it in 3 months within hire)
CCNA required (or available to get it in 6 months within hire)
CCNP or CCIE preferred
Compensation range: $65,000 - $100,000
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician Team Lead is responsible for managing operational integrity of the H5 Data Centers facility. Reporting to the Data Center Facility Manager they oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Job Functions
Responsible for all aspects of physical security at the data center
Lead shift scheduling responsibilities and team direction
Video Surveillance
Access Control administration
Processing access requests
Regular patrols
Security policy enforcement
Incident response
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telecoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Administration and record keeping for all customer assigned assets (Cabinets, power, cross connects, etc.)
Lead and support Service Order Installation, including all cross-connects and troubleshooting
Rack & stack customer equipment, installation of cage, cabling, and cable trays
Participate in notifications of infrastructure maintenance
May be required to be on-call (24X7) in some instances
Facility Responsibilities
Monitor the health of building critical systems via BMS and visual inspection
Monitor
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Facility Infrastructure Maintenance as required, dependent on location
Participate in scheduling and notification of infrastructure maintenance
Work with infrastructure maintenance vendors to insureensure all H5 process and procedures are followed
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Qualifications
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards
IT System qualifications and Meet-me-room design knowledge a plus
Excellent knowledge of logical data flow for physical Network and Logical host. This will assist in designing, diagnosing issues and problem solving
Responsibilities and duties may change, expand, etc. flexibility and the ability to adapt is a must
Education and Experience
College education (4+ years) with a bachelor's degree in computer science or information technology preferred.
Two years of data center experience
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Willing to adapt to new ideas and concepts
Compensation range per hour $24 - $26
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education and Experience
College educated (2+ years)
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
Compensation range per hour $20-$22
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for H5 Telcoms & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitering
Monitor the health of building critical systems via BMS and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education and Experience
College educated (2+ years)
Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Competent in the use of Windows, MAC and IOS systems
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications will be required if not already certified
Starting hourly rate $19
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
Position summary
The Facility Manager provides site and customer oversight, maintenance support and management for the Data Center and/or campus. Maintains all mechanical, electrical, and IT systems in the facility in support of our customers. Direct Supervision of the Data Center Support Technician (DCST) team if applicable and provides coordinated direction over all data center facility repairs and change/ install/ expansion efforts. Maintains the data center campus landscape and irrigation. Reviews, approves, and processes all financials and accounts payable for the site.
This position manages and schedules the facilities Data Center Support Technicians, Building Engineers and contractors.
This position reports to the Director or VP of Operations
Essential Job Function
Maintain 100% availability in Colocation data center within critical facility
Provides supervision to the team of Data Center Support Technicians, contractors and/or Building Engineers
Manage staff providing schedules, training, preparedness, and growth
Manages operation and maintenance of all environmental and power systems to ensure 100% availability to
data center floors including building management system control and coordinating efforts with contractors
Responsible for customer support and satisfaction
Estimates time and materials needed to complete repairs and new projects
Contribute to creating, tracking and maintaining operational budget for facility
Review, code, and approve all accounts payable activity for the site
May review and approve all customer charges for the facility
Directs, oversees, supervises and inspects the work performed by outside contractors
Provides for 24x7x365 on call support to provide continuous operations
Manage all contracts, procedures and service agreements to ensure proper compliance
Responsible for managing maintenance work order and asset tracking software, including uploading new
work orders and processes as required
Ensures operating parameters, maintenance schedules, procedures, are followed and refined as necessary
Maintains all drawings, project documentation, and space planning for the site
Complies with all applicable codes, regulations, governmental agency and company directives related to
building operations, physical security and work safety
Responsible for building management system control and coordinating efforts with controls contractors
Write and track root cause of all problems and malfunctions taking corrective action and process
improvements as required
Communicate complex technical information to multiple people with various levels of technical knowledge
Responsible for increasing efficiencies and maintaining reliability of all mechanical and electrical systems
Risk analysis and creation of scopes of work related to preventative maintenance and resolution needs on
building and facility equipment
Communicate to visitors, vendors, contractors, customers, and management daily
Qualifications
Comprehensive knowledge of Electrical, Mechanical, industrial HVAC, and Plumbing systems
Strong team management, coaching, & leadership abilities
Understanding of Data Center Best Practices and ASRHAE standards
Knowledge of building system design, fire prevention and monitoring systems, electrical distribution and HVAC systems
Excellent customer service
Able to read complex building drawings and schematics
Able to evaluate importance and urgency of projects based on cost, risk, safety, etc.
High level interpersonal communication skills
Decisions made with understanding of procedures and company policies to achieve set results and deadlines
Comprehensive knowledge of Office software packages required and abilities in AutoCAD, and/ or Visio a
plus
Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry
heavy loads of 50 lbs.
Education and Experience
5 years of experience in a Data Center environment
5 years experience related to commercial facility and supporting system management
Experience with building automation systems, implementation and management
High school diploma or general education degree (GED) required
Bachelor's Degree and/or professional certifications in related field(s) preferred.
Compensation range: $95,000 - $110,000
H5 Data Centers, LLC provides many benefit options to meet our team and their families’ financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by H5, and some are shared between the employee and H5. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. H5 also provides eligible employees with an Employee Assistance Program.
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.
MRF Link - This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.