Join an established, national data center company with an entrepreneurial environment.
Current Openings
Position summary
Position provides maintenance support for the Cleveland Data Center and campus. Maintains all mechanical and electrical systems in the Cleveland complex. Aids outside vendors/contractors for specialized maintenance, repairs, and mechanical projects. Supervises engineering team and provides project management at the direction of the Chief Engineer. Enthusiastic about learning new systems, openness to improving upon existing practices, and a goal-oriented mindset.
This position reports to the Chief Engineer.
Essential Job Functions
Supervise and direct maintenance staff in completing daily tasks
Estimates time and materials needed to complete repairs and new projects
Oversees and inspects the work performed by outside contractors
Responsible for creating projects plans and simple budgets for internal projects for presentation to management
Able to write method of procedures governing preventative maintenance of critical equipment
Work with contractors and vendors in order to get quotes for work and implement work once approved
Perform preventive maintenance on all equipment including, but not limited to refrigeration, HVAC, electrical, emergency backup systems and other utility building systems.
Monitors operation of, adjusts and maintains refrigeration, chilled water and air conditioning equipment; pumps, valves, piping and filters; Does the same on all other mechanical and electrical equipment
Ability to analyze the operation of various systems, determining the root cause of all problems and malfunctions and to take corrective action as required
Able to read complex building drawings and schematics
Complies with all applicable codes, regulations, governmental agency and company directives related to building operations and work safety
Responsible for checking stock of supplies and materials and placing orders with vendors as required
Responsible for managing maintenance work order software, including uploading new work orders as required
Will manage the building engineering team when the Chief is not present
Able to write operations procedures and standards
Responsible for training of new building engineers
Decisions made with understanding of procedures and company policies to achieve set results and deadlines
Qualifications
High school diploma or general education degree (GED)
5 years of experience in a data Center environment. 5 years experience related to building management
Experience in supervising others and managing projects
2 years experience with building automation systems, Johnson Controls, Metasys preferred
Back-end BMS controls experience a bonus
Uses personal computer for work order system, email, ESS and training. Above average skills with Microsoft Office Outlook, Excel and Word
Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more
Position summary
The primary goal of an H5 Security Officer is to ensure the safety and security of the facility, its occupants, and its assets. The Security Officer works towards this goal through daily patrols, reporting, surveillance monitoring and controlling access to and from the facility. The Security Officer will also serve as customer support for customer calls and emails, customer ticket requests, shipping and receiving, and policy enforcement.
The position reports to the Security Manager.
Essential Job Functions
Safeguard the H5 Cleveland Data Center, its occupants, and its assets
Complete interior and exterior foot patrols to ensure safety and security
Monitor Video Surveillance and Access Controls Systems, investigating any suspicious activity
Manage and Monitor Daily Building Access for employees, tenants, contractors, technicians, and visitors utilizing computer systems
Monitor fire, building, and network management systems to ensure building integrity and safety
Complete approved badging requests as indicated in the AccessH5 Portal
Shipping and Receiving for the facility
Regularly use email, Microsoft office, internet, phones, radios, and intercoms
Parking Lot Enforcement
Foster a professional, welcoming and helpful atmosphere for all facility occupants and visitors
Ensure compliance by all occupants to H5 Cleveland Data Center Policies and Procedures
Adhere to H5 Management Employee Handbook and H5 Cleveland Policies and Procedures
Other duties as assigned
Schedule Requirements
Must be able to work weekends
Must be able to work all shifts, including 3rd shift (overnight)
Schedule will be set, reoccurring, unless business needs demand otherwise
Qualifications
Must possess a high school diploma or G.E.D.
Ability to interact cordially and communicate with the public
Effective oral and written communication skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Minimum of one year verifiable and successful security experience preferred
Must show above average technical aptitude for working with computers, able to work with Microsoft Office package, and learn new software quickly
Must possess demonstrated proficiency in reading, writing, and speaking the English language
Must be able to operate radio or telephone equipment and/or console monitors
Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Able to work indoors and outdoors, temperature ranges from moderate to extreme cold and heat
Position summary
The Operations/Security Supervisor helps maintain and improve the physical facility, responds to customer requests, performs basic data communications tasks, and oversees the operations/security team.
The position reports to the Data Center Facility Manager.
Essential Job Functions
Respond to customer remote hands requests. Power cycle equipment, replace memory or disk drives, etc.
Competence in building management, access control, video management and other data center application systems.
Configure and install video cameras and physical access controllers.
Help maintain cleanliness and appearance of data center.
Provide training and oversight for contract operations staff.
Relieve and back-up operations staff member while rounds are being conducted.
Interact with and assist contractors performing tasks at the data center.
Assist sales manager while touring prospective customers.
Provision customer suites for new customers (including nstall power modules, run copper and fiber cable between communications devices, terminate Cat-5e cables (RJ-45), test circuit continuity, label and document network cabling).
Second-level escalation point for all data center operations issues including afterhours support.
Fill in for Facility Manager in their absence.
Assist in annual audits.
Periodic maintenance and enhancement projects.
Refined customer service orientation.
Perform troubleshooting and fault assessment on electrical and mechanical systems.
Physically able to perform maintenance and remedial tasks on HVAC units, i.e., replace condenser fan motors in HVAC units.
Qualifications
High School diploma or GED required; College degree preferred.
Technical background, computers, Microsoft office applications, Network fundamentals. TCP/IP.
Experience in data center or customer service positions preferred.
Attention to detail.
Above average verbal and written communications skills.
Analytical and problem-solving capability.
Position summary
The Managers role is to implement and support the operation of production and corporate network infrastructure within the H5 Colocation facilities nationwide. This includes the design, installation, configuration, maintenance, and optimizing all network hardware, software (IOS), and communication links while assuring maximum system availability. Test and evaluate network systems to avoid problems, build higher resilience and improve reliability. The person will also provide second level support, diagnose and resolve complex network problems. This position will be responsible for leading a team of Data Center Support Engineers supporting IT systems in conjunction with customer Remote Hands support. This position entails developing implementation plans with customers and executing to meet specified deadlines and expectations.
Position is located in the South Denver metropolitan area. Candidate must be willing to provide on-call support.
Essential Job Functions
Manages IT Support and Remote Hands team.
Prioritize team workloads and delegation of tasks, ensuring quality control and best practice adherence.
Analyze customer requirements and create project implementation plans.
Design and implement short- and long-term strategic plans to ensure network capacity meets existing and future requirements.
Develop, implement, and maintain policies, procedures, and associated training plans.
Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
Serve as second level support technician to assist in the diagnosis and resolution of customer outages and chronic customer problems. May have to take the lead on crisis calls.
Strong hands-on experience supporting multi-vendor platform (Cisco, Juniper, etc.), configuring routers, firewalls and switches, and troubleshooting networks.
Comprehensive understanding of IP and associated routing protocols.
Proven implementation and understanding of current WAN topologies.
Ensure all documentation is accurate and up to date. Develop, enhance, and maintain network design layouts used for problem analysis and resolution. Update existing process and procedures.
Knowledge of Network security technologies and solutions, ensuring network security and integrity.
Responsible for developing daily/monthly/quarterly reports for senior management and customer review on the performance of network services.
Responsible for the support of all corporate LAN technologies, VoIP, wireless, Server & Desktop, Printers, Telephone, Applications to Onsite and Remote users.
Ensure desktop and laptop computers interconnect seamlessly with systems including servers, email servers, and application servers.
Administration of user accounts, permissions, and access rights in AD.
Customer Support
Analyze, diagnose, and resolve network problems as part of third level support. On-call.
Consults with colocation customers on a regular basis, gathering project requirements and developing and implementing cost effective solutions.
Create Root Cause analysis reports on major incidents and track improvement plans.
Support internal corporate user community with desktop/laptops, mobile devices, office applications, voice, LAN technologies.
Liaise with vendors (Verizon, AT&T, CenturyLink, Zayo, Cisco etc.) on problem diagnosis, design and new technologies.
Education and Experience
College (4+ years) in computer/network related field.
5+ years in a managerial / supervisory role.
Possesses and maintains current knowledge and understanding of Network Protocols (TCP/IP, frame relay, VPN, SSL BGP, EIGRP, ISIS).
Excellent knowledge of logical data flow for physical Network and Logical host. This will assist in designing, diagnosing issues and problem solving.
Experience in deploying and supporting wireless technologies.
Experience in the convergent technologies (voice, video).
Strong understanding of Telco transport terminology and concepts required.
Working knowledge of security products. (firewalls, IPS, Virus software).
Comprehensive understanding of data center best practices and cabling standards.
Organizational and time management skills.
Excellent interpersonal and communication skills (written and oral).
The ability to work well in a team environment or independently with minimal supervision.
Working Knowledge of Microsoft & Apple desktop operating systems and Microsoft Office Suite (Office 365, Word, Excel, PowerPoint, Visio, etc.).
Working knowledge of SQL DB.
Working Knowledge of PC Hardware, Server, and software technologies.
Fundamental knowledge of telephony systems.
Desired Qualifications
Minimum of four years planning and supporting a large Cisco centric network is essential.
CCNA and CCNP required. CCIE, or CISSP preferred.
BICSI Certification preferred.
CISSP Certification a plus.
MCSE Certification a plus.
Position summary
The Data Center Support Technician is responsible for the managing to operational integrity of the H5 Data Centers facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement on a daily basis handing incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.
Essential Duties and Responsibilities
Physical Security
Video Surveillance
Access Control administration
Processing access requests
Regular patrols
Security policy enforcement
Incident response
Customer Support
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
Provide escort duties for H5 Telco’s & vendors
Provide escort duties for customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitoring
Monitor the health of building critical systems via BAM
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance, fence
monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of a significant incident
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisories
Coordinate restoration with on-site personnel
Education and Experience
College educated (4+ years)
Excellent interpersonal and communication skills (written and oral)
Familiar with Physical security protocols
Competent in the use of Windows, MAC and IOS systems
Willing to adapt to new ideas and concepts
Customer service experience
Organizational and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
The ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices and standards would be a bonus
IT System qualifications would be a bonus
Position summary
The Operations/Security Supervisor helps maintain and improve the physical facility, responds to customer requests, performs basic data communications tasks, and oversees the operations/security team.
The position reports to the Data Center Facility Manager.
Essential Job Functions
Respond to customer remote hands requests. Power cycle equipment, replace memory or disk drives, etc.
Competence in building management, access control, video management and other data center application systems .
Configure and install video cameras and physical access controllers.
Help maintain cleanliness and appearance of data center.
Provide training and oversight for contract operations staff.
Relieve and back-up operations staff member while rounds are being conducted.
Interact with and assist contractors performing tasks at the data center.
Assist sales manager while touring prospective customers.
Provision customer suites for new customers. Install power modules, run copper and fiber cabled between communication devices, terminate Cat-5e cables, label and document network cabling
Second-level escalation point for all data center operations issues including after hours support.
Fill in for Facility Manager in their absence.
Assist in annual audits.
Periodic maintenance and enhancement projects.
Refined customer service orientation.
Perform troubleshooting and fault assessment on electrical and mechanical systems.
Qualifications
High School diploma or GED required; College degree preferred.
Technical background, computers, Microsoft office applications, Network fundamentals. TCP/IP.
Experience in data center or customer service positions preferred.
Attention to detail.
Above average verbal and written communications skills.
Analytical and problem-solving capability.
If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.