Data Center Careers

Position summary

Position is responsible for providing H5 Data Centers with general administrative and facility support. Assists with tenant invoicing, purchasing, tracking of expenditures, and other duties for the Denver Data Center. This position backs-up the Denver Facilities Clerk with shipping and receiving responsibilities for the facility.

This position reports to the Facilities Support Manager.

Essential Duties and Responsibilities

Provides a high level of service to tenants, vendors, co-workers and guests

Responds to emails and phone calls in a timely manner

Purchasing for multiple sites

Reconciliation of credit card statements and transactions

Prepare invoices for payment and power bill reconciliation

Enters information into accounting data entry system

Responsible for some quarterly and annual reporting

Assists manager with tenant invoicing

Coordinates with outside vendors as required

Observes all company personnel, quality, and safety policies

Assist with event planning and implementation

Evaluates and makes recommendations on data center policies and procedures

Coordinates with building engineers concerning maintenance items

Works cross-functionally with team members to drive projects forward

Perform various duties as assigned

Desired Qualifications

Organized and driven Operations administrator

Familiar with use of all Microsoft Office products

Exceptional organization and planning skills

Excellent communication skills, customer service abilities

Considerable skill in problem solving and conflict resolution

The ability to maintain confidentiality regarding information and situations

Flexible and willing to work within constantly changing priorities with enthusiasm

Experience with MRI Real Estate Software a plus

Must be able to lift 50 pounds

Education and Experience

Post-secondary education preferred

Minimum 2 years experience in a professional office environment

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

Commitment to leading a mission critical environment that values continuous improvements. This position manages the installation and maintenance of all electrical systems at the Denver Data Center and Operations of specialized power systems.  Acts as an Engineering resource for the complete H5 portfolio of mission critical facilities. Plans and monitors the Building Management System and power measurements. Maintains design documentation.  Provides full life-cycle support to H5 Data Centers from concept design through site implementation and operations.

This position reports to the Vice President Colocation and Data Center Operations.

Essential Duties and Responsibilities

Participate in all aspects of electrical design and engineering including development of basis of design, scope of work, implementation processes and commissioning plans

Schedules and leads maintenance of all Denver power systems to ensure 100% system availability

Lead, review, and approve designs for data center upgrades which improve availability and efficiency, in addition to capacity increases and monitoring

Develop and manage processes and programs to ensure the health and efficiencies of power systems within the data center

Develops or reviews maintenance procedures for all power systems including detailed scripts for annual maintenance and projects

Support Operational teams in problem resolutions, Root Cause Analysis and design and process reviews

Provide immediate technical support to operation teams during critical events, on-call

Administers all aspects of the electrical service agreements to ensure compliance

Maintains all mechanical and electrical drawings and process documentation for the Denver facility

Manages Energy efficiency

Knowledge/Skills Required

Minimum 7 years in data center electrical design, commissioning and critical system support.

Experience in Data Center design, construction and commissioning including high voltage substations, complex power distribution systems, Battery and back-up systems, automation and control systems

Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents

Understanding of data center electrical operations procedures, topologies (N+1, 2N, 3/ 2N, Catcher, etc.), equipment, switchgear and transformers, UPS, generators, etc.

Ability to refine electrical system designs for availability, quality control, constructability, and cost efficiencies

Understanding of both mechanical and electrical equipment and system design

Effective oral and written communication skills, with top tier analytical and problem-solving abilities

Organized, detailed and successful at setting priorities and meeting deadlines and budget

Comprehensive use of AutoCAD, Visio and Office software packages

Project Manager experience is a plus

Bachelor's Degree in Electrical Engineering or equivalent experience

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

H5 Data Centers is one of the leading privately-owned data center operators in the United States – managing over two million square feet of space in data centers across 13 markets.

The Building Engineer is responsible for the repair and maintenance of infrastructure and equipment within our Quincy WA site, acting as the contact for emergencies that affect data center operations. Additionally, the Building Engineer will assess and consider daily 1) the safety of our employees, 2) the security of our assets and 3) the service to our members. This position will coordinate outside contractors or vendors for various services.

Essential Duties and Responsibilities

Acts as the primary shift contact for any building issues (environment, spills, damage, emergencies, and repairs)

Acts as the primary shift security person on shift while on nights

Monitors contractor performance and works closely with outside vendors and contractors to ensure work is completed according to specifications

May act as the project coordinator for all size projects including large scale repair and new facility construction projects

Assists with maintaining building security and immediately responds to building emergencies on a 24-hour basis

Operates the primary cooling and electrical systems supporting the data center

Makes minor plumbing, lighting repairs, as necessary

Performs assigned preventive and corrective maintenance throughout the facility

Performs basic electrical work and determines when an electrician is required

Assists with shipping and receiving as needed

Transports goods or equipment as assigned

Performs other maintenance duties as assigned by the Facilities Manager

Assists IT team as needed for server installs and removals

Qualifications

Willing to work scheduled shifts in a 24x7 environment. Shifts can consist of standard business hours and non-business hours

1-3 years technical/mechanical experience in a production facility

Ability to read electrical one-line drawings

Experience with electrical systems, including tracing electrical circuits, loads and sources

Experience with mechanical systems operated by industrial controls preferred

Meet physical requirements, including walking long-distances within the facility, working from ladders, and lifting 50lb loads

Job Type: Full-Time

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

Commitment to leading a mission critical environment that values continuous improvements. This position manages the installation and maintenance of all mechanical systems at the Denver Data Center and Operations of specialized cooling systems. Acts as an Engineering resource for the complete H5 portfolio of mission critical facilities. Plans and monitors the Building Management System and mechanical measurements. Maintains design documentation. Provides full life-cycle support to H5 Data Centers from concept design through site implementation and operations.
This position reports to the Vice President Colocation and Data Center Operations.

Essential Duties and Responsibilities

Participate in all aspects of mechanical design and engineering including development of basis of design, scope of work, implementation processes and commissioning plans

Supports maintenance of all Denver mechanical systems to ensure 100% system availability

Lead, review, and approve designs for data center upgrades which improve availability and efficiency, in addition to capacity increases and monitoring

Update and maintain as-built master records, which includes transferring project drawings over to the master files

Compare existing piping and HVAC systems against drawings and resolve discrepancies

Develop and manage processes and programs to ensure the health and efficiencies of mechanical systems within the data center

Develops or reviews maintenance procedures for all mechanical systems including detailed scripts for annual maintenance and projects

Support Operational teams in problem resolutions, Root Cause Analysis and design and process reviews

Provide immediate technical support to operation teams during critical events, on-call

Administers all aspects of the mechanical service agreements to ensure compliance

Maintains all HVAC and mechanical drawings and process documentation for the Denver facility

Manages Energy efficiency

Responsible for increasing efficiencies and maintaining reliability of all mechanical systems

Estimates time and materials needed to complete repairs and new projects.

Qualifications

Minimum 7 years in data center mechanical design, commissioning and critical system support

Experience in Data Center design, construction and commissioning including water cooled chiller plants, complex mechanical distribution systems, raised floor cooling system, automation and control systems

Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents

Understanding of data center mechanical operations procedures, topologies (N+1, 2N, N+20%, etc.), equipment, piping systems, cooling towers etc.

Ability to refine mechanical system designs for availability, quality control, constructability, and cost efficiencies

Understanding of both HVAC and mechanical equipment and system design

Effective oral and written communication skills, with top tier analytical and problem-solving abilities

Organized, detailed and successful at setting priorities and meeting deadlines and budget

Comprehensive use of AutoCAD, Visio and Office software packages

Project Manager experience is a plus

Bachelor’s Degree in Mechanical Engineering or equivalent experience

Job Type: Full-Time

Position summary

A core member of our Data Center support team providing primary Operations in customer data centers. The Data Center Support Technician (DCST) is responsible for supporting customers, provides routine maintenance oversight and monitoring of Data Center Infrastructure. This position will help provide installations and respond to Customer and Data Center Infrastructure alarms. The role will deliver high level Customer Satisfaction along with timely and accurate Support Ticket completion. The DCST will ensure work will be properly scheduled, in keeping with prescribed periodicities and schedules. Contractor work will be accomplished under direct supervision by the DCST or supporting staff. The DCST will ensure all work performed strictly adheres to H5 policies, guidelines, and standards.
This position reports to the Facility Manager.

Essential Duties and Responsibilities

Provide 1st & 2nd level support to assist in the diagnosis and resolution of customer incidents

Develops, enhances and maintains documentation for use in problem analysis and resolution (Includes RCAs and follow-up)

Register customers into the site Security Access Control System. Can also sign-in vendors and visitors to provide access and escort to the facility and data hall

Perform Remote Hands services for customers including; hardware installation, power strips, rails, cable management and customer equipment troubleshooting/reboots

Support Service Order installation and cross-connect troubleshooting

Perform installation, termination, testing and labeling of cross connects and provide remote hands services

Performs Security and facility walkthroughs/ rounds

Perform Installation of cage, cabinets, cabling and fiber tray

Available during unscheduled days or shift times for emergency coverage

Participate in Infrastructure MOP’s and proper execution

Properly receive and log items in and out of Shipping & Receiving

Responsibilities and duties may change, expand, etc. flexibility and the ability to adapt is a must

Qualifications

Some college preferred

2+ years hands on Telecommunications or Data Center experience

Operational experience with security systems, BMS, monitoring and performance

Proficient with cross connect circuit troubleshooting, media and test equipment

Fundamental understanding of data center best practices and cabling standards

Timely Data Center infrastructure equipment alarm acknowledgement and response

Excellent written and spoken interpersonal communication skills

Generate, update, and resolve support tickets with direction from senior staff as needed

Ability to work independently, adjust priorities and handle multiple projects

Exhibit quality workmanship for all tasks and maintain Data Center space cleanliness

Basic understanding of data center electrical power generation and distribution, mechanical support equipment such as HVAC, uninterruptible power supply (UPS), fire detection and suppression, building management and security systems

Knowledgeable and capable with Security Access Control System and NOC monitoring applications

Proficient in MS Office, Email and Monitoring System reporting tools

The employee may be required to occasionally lift and/or move up to 50 lbs.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Management duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

Position provides maintenance support for the H5 Data Centers facilities and campus. Operates all mechanical and electrical systems in the facility. Provides assistance to outside vendors/contractors for specialized maintenance, repairs, and mechanical projects. This position reports to the Facility Manager
Essential Duties and Responsibilities

• Receives direction from the Building Engineer Lead and Facility Manager.
Accountable for infrastructure systems uptime, monitoring critical systems within tolerances, frequent building inspections while providing reliable service delivery to Colocation customers
• Operation of all mechanical and electrical systems in a reliable and cost-effective manner for the complex.
• Effectively learn and utilize building controls systems of chiller plants, HVAC systems, cooling towers, other water systems, and fire systems.
• Provide maintenance support for all mechanical and environmental systems, make repair suggestions, while providing feedback and improvement recommendations for the procedures.
• Ability to climb and work from ladders, man hoists or lifts, and the ability to lift and carry heavy loads (up to 50lbs.).
• Contribute to minor repairs and light duty construction which includes physical structures, plumbing systems, wide range of HVAC equipment, and electrical distribution.
• Must maintain monitoring and appropriate record keeping of facility and actions to comply with industry certifications.
• Oversees third party activities and services.
• Assist in some very basic security related duties.

Knowledge/Skills required
• 2-5 years of electrical and mechanical experience working in High Availability (Data Centers, Manufacturing, Hospital) environments. .
• Requires understanding and principal working knowledge of parallel redundant UPS systems, standby diesel generators, large chilled water systems, automated controls troubleshooting and setup. .
• Electric/pneumatic controls operation. .
• Outstanding customer service skills required. .
• Good communication skills in dealing with employees and vendors. .
• Reading and understanding blue prints, schematics, control ladder drawings and flow charts. .
• Setup and using test equipment, including volt ohm meters, balancing and alignment equipment, refrigerant leak detection, refrigerant reclaim units. .
• College/Technical degree preferred, but will consider applicants with equivalent work related experience.
• Previous military experience a plus. .
• CFC refrigeration license a plus. .



If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.


Data Center Support Technician (Part Time) - Atlanta


Position summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.

Essential Duties and Responsibilities


• Responsible for all aspects of physical security at the data center
  • Video Surveillance
  • Access Control administration
  • Processing access requests
  • Regular patrols
  • Security policy enforcement
  • Incident Response
• Customer Support
  • Primary point of contact for customer requests via phone, e-mail, & portal
  • Processing requests and engage with subject matter experts as appropriate
  • Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
  • Provide escort duties for H5 Telco’s & vendors as well as customer vendors
  • Perform basic remote hand support duties on behalf of customers
  • Primary focal point for Incident management & escalations
• Facility Monitering
  • Monitor the health of building critical systems via BMS and visual inspection
    • Power
    • Cooling
    • Fire Systems
• Monitor the health of access control, camera surveillance & perimeter intrusion
• Monitor the health of critical IT systems
  • Network
  • Servers
• Perform incident coordination in the event of significant incidents
  • Initial response and dispatch of vendors
  • Escalate to senior management
  • Set up crisis bridge (if appropriate)
  • Send out advisors
  • Coordinate restoration with on-site personnel


Education and Experience



College educated (2+ years)

Excellent interpersonal and communication skills (written and oral)

Familiar with physical security protocols

Competent in the use of Windows, MAC and IOS systems

Customer service experience

Organizational and time management skills

Must be a self-starter, able to work in a fast paced constantly changing environment

The ability to work well in a team environment or independently with minimal supervision

Comprehensive understanding of data center best practices and standards would be a bonus

IT System qualifications will be required if not already certified

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

The Data Center Support Technician Team Lead is responsible for the managing of operational integrity of the H5 Data Centers facility. They oversee the physical security operations for the H5 facility, ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. They will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network.

The Data Center Support Technician Lead is responsible for managing and supporting the Data Center Support Technician team, including scheduling, writing, or updating H5 processes and SOPs, and acting as a point of escalation for customer issues. Expertise in the below essential duties is expected.

The candidate must be willing to work shifts and weekends.

Essential Duties and Responsibilities

• Responsible for all aspects of physical security at the data center
  • Lead shift responsibilities and team direction
  • Video Surveillance
  • Access Control administration
  • Processing access requests
  • Regular patrols
  • Security policy enforcement
  • Incident Response
• Customer Support
  • Primary point of contact for customer requests via phone, e-mail, & portal
  • Processing requests and engage with subject matter experts as appropriate
  • Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
  • Provide escort duties for H5 Telco’s & vendors as well as customer vendors
  • Perform basic remote hand support duties on behalf of customers
  • Primary focal point for Incident management & escalations
  • May be required to be on-call (24X7) in some instances
• Facility Monitering
  • Monitor the health of building critical systems via BMS and visual inspection
    • Power
    • Cooling
    • Fire Systems
• Monitor the health of access control, camera surveillance, fence
• Monitor the health of critical IT systems such as servers, networks and other hardware
• Perform Incident coordination in the event of a significant incidents
  • Escalate to senior management
  • Set up crisis bridge (if appropriate)
  • Send out customer advisories
  • Coordinate restoration with on-site personnel

Education and Experience

College education (4+ years) with a bachelor's degree in computer science or information technology preferred

Two years of data center experience

Familiar with physical security protocols

Competent in the use of Windows, MAC and IOS systems

Customer service experience

Organizational and time management skills

Must be a self-starter, able to work in a fast paced constantly changing environment

The ability to work well in a team environment or independently with minimal supervision

Comprehensive understanding of data center best practices and standards would be a bonus

IT System qualifications will be required if not already certified

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

H5’s Marketing Coordinator has the responsibility of working on the company’s national marketing efforts and reports to the Director of Marketing.

Job Goals

• Drive H5 into a nationally recognized and respected brand in the data center industry
• Drive sales and happy customer engagement
• Differentiate H5 from other data center operators

Essential Duties and Responsibilities

• Oversee search engine optimization efforts
• Create digital marketing campaigns to drive incremental leasing opportunities with existing and targeted customers
• Create physical marketing materials such as sales slicks, cut sheets, posters, etc. that represent H5’s brand
• Manage and regularly update H5’s website
• Draft press releases
• Manage H5’s CRM
• Assist in setting up/attend trade shows, industry events, open houses and networking gatherings
• Manage H5’s social presence

Education and Experience

• College degree
• Strong desire to pursue a long-term career in Marketing
• 1+ years of experience working in Marketing role
• Excellent organizational and time management skills
• Above-average writing ability
• Creativity and sense of humor a plus!

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.

Essential Duties and Responsibilities

• Responsible for all aspects of physical security at the data center.
• Video Surveillance
• Access Control administration
• Processing access requests
• Regular patrols
• Security policy enforcement
• Incident response

Customer Support

• Primary point of contact for customer requests via phone, e-mail, & portal
• Processing requests and engage with subject matter experts as appropriate
• Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA's
• Provide escort duties for H5 Telco's & vendors as well as customer vendors
• Perform basic remote hand support duties on behalf of customers
• Primary focal point for Incident management & escalations
• Facility Monitorin
• Monitor the health of building critical systems via BMS and visual inspection: Power, Cooling, Fire systems
• Monitor the health of access control, camera surveillance & perimeter intrusion
• Monitor the health of critical IT systems: Network, Servers
• Perform Incident coordination in the event of significant incidents: initial response and dispatch vendors, Escalate to senior management, Set up crisis bridge (if appropriate), Send out advisories, Coordinate restoration with on-site personnel


Education and Experience


• College educated (2+ years)
• Excellent interpersonal and communication skills (written and oral)
• Familiar with physical security protocols
• Competent in the use of Windows, MAC and IOS systems
• Customers service experienced
• Organizational and time management skills
• Must be a self-starter, able to work in a fast paced constantly changing environment
• The ability to work well in a team environment or independently with minimal supervision
• Comprehensive understanding of data center best practices and standards is a bonus
• IT System qualifications will be required if not already certified



If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.

Essential Duties and Responsibilities

• Responsible for all aspects of physical security at the data center
  • Video Surveillance
  • Access Control administration
  • Processing access requests
  • Regular patrols
  • Security policy enforcement
  • Incident Response
• Customer Support
  • Primary point of contact for customer requests via phone, e-mail, & portal
  • Processing requests and engage with subject matter experts as appropriate
  • Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
  • Provide escort duties for H5 Telco’s & vendors as well as customer vendors
  • Perform basic remote hand support duties on behalf of customers
  • Primary focal point for Incident management & escalations
• Facility Monitering
  • Monitor the health of building critical systems via BMS and visual inspection
    • Power
    • Cooling
    • Fire Systems
• Monitor the health of access control, camera surveillance & perimeter intrusion
• Monitor the health of critical IT systems
  • Network
  • Servers
• Perform incident coordination in the event of significant incidents
  • Initial response and dispatch of vendors
  • Escalate to senior management
  • Set up crisis bridge (if appropriate)
  • Send out advisors
  • Coordinate restoration with on-site personnel

Education and Experience

College educated (2+ years)

Excellent interpersonal and communication skills (written and oral)

Familiar with physical security protocols

Competent in the use of Windows, MAC and IOS systems

Customer service experience

Organizational and time management skills

Must be a self-starter, able to work in a fast paced constantly changing environment

The ability to work well in a team environment or independently with minimal supervision

Comprehensive understanding of data center best practices and standards would be a bonus

IT System qualifications will be required if not already certified

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.

Essential Duties and Responsibilities

• Responsible for all aspects of physical security at the data center
  • Video Surveillance
  • Access Control administration
  • Processing access requests
  • Regular patrols
  • Security policy enforcement
  • Incident Response
• Customer Support
  • Primary point of contact for customer requests via phone, e-mail, & portal
  • Processing requests and engage with subject matter experts as appropriate
  • Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
  • Provide escort duties for H5 Telco’s & vendors as well as customer vendors
  • Perform basic remote hand support duties on behalf of customers
  • Primary focal point for Incident management & escalations
• Facility Monitering
  • Monitor the health of building critical systems via BMS and visual inspection
    • Power
    • Cooling
    • Fire Systems
• Monitor the health of access control, camera surveillance & perimeter intrusion
• Monitor the health of critical IT systems
  • Network
  • Servers
• Perform incident coordination in the event of significant incidents
  • Initial response and dispatch of vendors
  • Escalate to senior management
  • Set up crisis bridge (if appropriate)
  • Send out advisors
  • Coordinate restoration with on-site personnel

Education and Experience

College educated (2+ years)

Excellent interpersonal and communication skills (written and oral)

Familiar with physical security protocols

Competent in the use of Windows, MAC and IOS systems

Customer service experience

Organizational and time management skills

Must be a self-starter, able to work in a fast paced constantly changing environment

The ability to work well in a team environment or independently with minimal supervision

Comprehensive understanding of data center best practices and standards would be a bonus

IT System qualifications will be required if not already certified

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.

Position summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.

Essential Duties and Responsibilities

• Responsible for all aspects of physical security at the data center.
• Video Surveillance
• Access Control administration
• Processing access requests
• Regular patrols
• Security policy enforcement
• Incident response

Customer Support


• Primary point of contact for customer requests via phone, e-mail, & portal
• Processing requests and engage with subject matter experts as appropriate
• Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA's
• Provide escort duties for H5 Telco's & vendors as well as customer vendors
• Perform basic remote hand support duties on behalf of customers
• Primary focal point for Incident management & escalations


Facility Monitoring


• Monitor the health of building critical systems via BMS and visual inspection: Power, Cooling, Fire systems
• Monitor the health of access control, camera surveillance & perimeter intrusion
• Monitor the health of critical IT systems: Network, Servers
• Perform Incident coordination in the event of significant incidents: initial response and dispatch vendors, Escalate to senior management, Set up crisis bridge (if appropriate), Send out advisories, Coordinate restoration with on-site personnel


Education and Experience


• College educated (2+ years)
• Excellent interpersonal and communication skills (written and oral)
• Familiar with physical security protocols
• Competent in the use of Windows, MAC and IOS systems
• Customers service experienced
• Organizational and time management skills
• Must be a self-starter, able to work in a fast paced constantly changing environment
• The ability to work well in a team environment or independently with minimal supervision
• Comprehensive understanding of data center best practices and standards is a bonus
• IT System qualifications will be required if not already certified

Position summary

Position provides maintenance support for the H5 Data Centers facilities and campus. Operates all mechanical and electrical systems in the facility. Provides assistance to outside vendors/contractors for specialized maintenance, repairs, and mechanical projects. This position reports to the Facility Manager.

Essential Job Function

• Receives direction from the Building Engineer Lead and Facility Manager.
• Accountable for infrastructure systems uptime, monitoring critical systems within tolerances, frequent building inspections while providing reliable service delivery to Colocation customers.
• Operation of all mechanical and electrical systems in a reliable and cost-effective manner for the complex.
• Effectively learn and utilize building controls systems of chiller plants, HVAC systems, cooling towers, other water systems, and fire systems.
• Provide maintenance support for all mechanical and environmental systems, make repair suggestions, while providing feedback and improvement recommendations for the procedures.
• Ability to climb and work from ladders, man hoists or lifts, and the ability to lift and carry heavy loads (up to 50lbs.)
• Contribute to minor repairs and light duty construction which includes physical structures, plumbing systems, wide range of HVAC equipment, and electrical distribution.
• Must maintain monitoring and appropriate record keeping of facility and actions to comply with industry certifications.
• Oversees third party activities and services.
• Assist in some very basic security related duties.

Knowledge/Skills Required

• 2-5 years of electrical and mechanical experience working in High Availability (Data Centers, Manufacturing, Hospital) environments.
• Requires understanding and principal working knowledge of parallel redundant UPS systems, standby diesel generators, large chilled water systems, automated controls troubleshooting and setup.
• Electric/pneumatic controls operation.
• Assist in the formulation, implementation, and adherence to safety policies and procedures related to the daily operations of the facilities. Participation in safety, knowledge and skills training.
• Outstanding customer service skills required.
• Good communication skills in dealing with employees and vendors.
• Reading and understanding blue prints, schematics, control ladder drawings and flow charts.
• Setup and using test equipment, including volt ohm meters, balancing and alignment equipment, refrigerant leak detection, refrigerant reclaim units.
• College/Technical degree preferred, but will consider applicants with equivalent work related experience.
• Previous military experience a plus.
• CFC refrigeration license a plus.

Position summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.

Essential Duties and Responsibilities

• Responsible for all aspects of physical security at the data center.
• Video Surveillance
• Access Control administration
• Processing access requests
• Regular patrols
• Security policy enforcement
• Incident response

Customer Support


• Primary point of contact for customer requests via phone, e-mail, & portal
• Processing requests and engage with subject matter experts as appropriate
• Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA's
• Provide escort duties for H5 Telco's & vendors as well as customer vendors
• Perform basic remote hand support duties on behalf of customers
• Primary focal point for Incident management & escalations


Facility Monitoring


• Monitor the health of building critical systems via BMS and visual inspection: Power, Cooling, Fire systems
• Monitor the health of access control, camera surveillance & perimeter intrusion
• Monitor the health of critical IT systems: Network, Servers
• Perform Incident coordination in the event of significant incidents: initial response and dispatch vendors, Escalate to senior management, Set up crisis bridge (if appropriate), Send out advisories, Coordinate restoration with on-site personnel


Education and Experience


• College educated (2+ years)
• Excellent interpersonal and communication skills (written and oral)
• Familiar with physical security protocols
• Competent in the use of Windows, MAC and IOS systems
• Customers service experienced
• Organizational and time management skills
• Must be a self-starter, able to work in a fast paced constantly changing environment
• The ability to work well in a team environment or independently with minimal supervision
• Comprehensive understanding of data center best practices and standards is a bonus
• IT System qualifications will be required if not already certified

Position summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work shifts and weekends.

Essential Duties and Responsibilities

• Responsible for all aspects of physical security at the data center.
• Video Surveillance
• Access Control administration
• Processing access requests
• Regular patrols
• Security policy enforcement
• Incident response

Customer Support


• Primary point of contact for customer requests via phone, e-mail, & portal
• Processing requests and engage with subject matter experts as appropriate
• Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA's
• Provide escort duties for H5 Telco's & vendors as well as customer vendors
• Perform basic remote hand support duties on behalf of customers
• Primary focal point for Incident management & escalations


Facility Monitoring


• Monitor the health of building critical systems via BMS and visual inspection: Power, Cooling, Fire systems
• Monitor the health of access control, camera surveillance & perimeter intrusion
• Monitor the health of critical IT systems: Network, Servers
• Perform Incident coordination in the event of significant incidents: initial response and dispatch vendors, Escalate to senior management, Set up crisis bridge (if appropriate), Send out advisories, Coordinate restoration with on-site personnel


Education and Experience


• College educated (2+ years)
• Excellent interpersonal and communication skills (written and oral)
• Familiar with physical security protocols
• Competent in the use of Windows, MAC and IOS systems
• Customers service experienced
• Organizational and time management skills
• Must be a self-starter, able to work in a fast paced constantly changing environment
• The ability to work well in a team environment or independently with minimal supervision
• Comprehensive understanding of data center best practices and standards is a bonus
• IT System qualifications will be required if not already certified

Position summary

Position provides maintenance support for the H5 Data Centers facilities and campus. Operates all mechanical and electrical systems in the facility. Provides assistance to outside vendors/contractors for specialized maintenance, repairs, and mechanical projects. This position reports to the Facility Manager.

Essential Job Function

• Receives direction from the Building Engineer Lead and Facility Manager.
• Accountable for infrastructure systems uptime, monitoring critical systems within tolerances, frequent building inspections while providing reliable service delivery to Colocation customers.
• Operation of all mechanical and electrical systems in a reliable and cost-effective manner for the complex.
• Effectively learn and utilize building controls systems of chiller plants, HVAC systems, cooling towers, other water systems, and fire systems.
• Provide maintenance support for all mechanical and environmental systems, make repair suggestions, while providing feedback and improvement recommendations for the procedures.
• Ability to climb and work from ladders, man hoists or lifts, and the ability to lift and carry heavy loads (up to 50lbs.)
• Contribute to minor repairs and light duty construction which includes physical structures, plumbing systems, wide range of HVAC equipment, and electrical distribution.
• Must maintain monitoring and appropriate record keeping of facility and actions to comply with industry certifications.
• Oversees third party activities and services.
• Assist in some very basic security related duties.

Knowledge/Skills Required

• 2-5 years of electrical and mechanical experience working in High Availability (Data Centers, Manufacturing, Hospital) environments.
• Requires understanding and principal working knowledge of parallel redundant UPS systems, standby diesel generators, large chilled water systems, automated controls troubleshooting and setup.
• Electric/pneumatic controls operation.
• Assist in the formulation, implementation, and adherence to safety policies and procedures related to the daily operations of the facilities. Participation in safety, knowledge and skills training.
• Outstanding customer service skills required.
• Good communication skills in dealing with employees and vendors.
• Reading and understanding blue prints, schematics, control ladder drawings and flow charts.
• Setup and using test equipment, including volt ohm meters, balancing and alignment equipment, refrigerant leak detection, refrigerant reclaim units.
• College/Technical degree preferred, but will consider applicants with equivalent work related experience.
• Previous military experience a plus.
• CFC refrigeration license a plus.

If there isn't a position available that fits your desired role, please check back on a regular basis as we are growing and continually looking for top-tier data center talent.

Please email your resume to HR@h5datacenters.com to apply.