About H5

H5 Data Center Support Technician

Job Description

Join an exciting and entrepreneurial carrier-neutral data center company! We are looking for excellent candidates to join our company as a Facility Technician and continue our tradition of 100% uptime.

Position Summary A core member of our IT support team operating primarily in customer datacenters working 12 hour shifts on a quarterly rotation between days and nights

Essential Duties & Responsibilities

  • Provides hands-on support for incident resolution and service requests involving employees with technical problems and information technology issues (server, network, storage, and infrastructure services)
  • Maintain contractual relationships with H5 external partners and internal teams to develop and implement sourcing strategies in support of the long-range vision
  • Works on complex assignments where judgment is required in resolving problems and making routine recommendations
  • Follows defined processes for workflow and recognizes when deviation from accepted practice is required
  • Normally receives no instruction on routine work; routine work proceeds from ticketing queue
  • Works on additional tasks as assigned
  • Works well with customers and peers within functional areas
  • Monitors service and incident requests, via queue, and work tickets as appropriate
  • Coordinates and schedules service with customers
  • Follows IT standards and policies for workflow
  • Provides Hardware Break/Fix solutions for datacenter assets
  • Engages vendors for onsite repair where applicable
  • Racks equipment including; servers, switches, storage arrays, etc.
  • Routes and installs patch cabling for equipment in datacenter
  • Implements and test solutions provided by engineering teams
  • Provides backup remote support where applicable
  • Acts with understanding that actions and decisions have an impact on Customer's business
  • Participates in formal on the job training in topics on the relevant technology


  • Completion of routine service and incident requests within Service Level Objectives
  • Solutions / work-arounds to service requests for known and new problems and incidents within documented Service Level Agreements (SLA's).
  • Clear and professional verbal and written communication to customers and management including logged updates of work performed on service and incident requests
  • Documentation for new and existing changes to current processes
  • Asset information and configuration documentation
  • Inventory and supplies information
  • Technical escalation documentation and tracking
  • Test results and input to research on new tools and software for internal support
  • Input and recommendations to support team efforts
  • Handoffs to, and from, adjoining shifts for continuation of work around the clock


  • Associates degree or relevant equivalent experience
  • Working knowledge of customer service standards and procedures
  • Working knowledge of a wide range of computer systems software, applications, hardware, and communications
  • Working knowledge of Intel based computing hardware and related equipment (HP, Dell, SuperMicro)
  • Working knowledge and troubleshooting techniques of relevant OS (Windows Server, Linux, MAC) and associated infrastructure services
  • Basic understanding of network, telephony and related equipment (Cisco, Juniper, F5)
  • Working knowledge of workforce and business applications (Mpulse, Office, BMS, HTML)
  • Working knowledge of hardware and software installation procedures and techniques
  • Working knowledge of and understanding of basic networking fundamentals
  • Advanced knowledge of industry datacenter standards

Please email info@h5datacenters.com for more information.




  • H5 Data Centers, a national colocation and wholesale data center provider, today announced it has acquired the NextFort data center in Chandler, Arizona. Located at 2600 W. Germann Road, NextFort adds to H5’s growing data center portfolio of more than one million square feet in eight US markets. Read More >>